"This book is a comprehensive guidebook of therapeutic de-escalation techniques for nurses and other healthcare professionals to improve safety in healthcare facilities. Readers will explore the concepts of aggression (including risk factors), de-escalation, and therapeutic communication. They will also learn how to perform mental status assessments, manage and even prevent aggressive behavior, and practice conflict resolution, and--when faced with individuals with depressive disorders, suicidal ideation, and/or self-injurious behavior (SIB)--engage in crisis intervention. Specific therapeutic interventions for difficult behavioral issues associated with schizophrenia, dementia, bipolar disorder, cognitive impairment, anxiety and panic disorders are also covered, as are stress-management techniques to help patients cope, tips for creating a caring and healing environment to stop violence before it starts, and a framework for building a healthcare violence prevention program. Nursing students and healthcare professionals of all educational levels will find this book to be immensely valuable. De-escalation is one of the most valuable skills a healthcare worker can possess. Indeed, all healthcare workers need this vital skill to help ensure their safety in the healthcare environment. It's not uncommon for healthcare professionals to encounter an agitated or aggressive person. How that healthcare worker responds will dictate whether the situation is defused or escalated--perhaps even resulting in physical violence. The goal of this book is to ensure the result is the former--to prevent healthcare violence, and to foster a safe healthcare workplace that benefits all and promotes peace and safety for everyone"--

Violence at work, ranging from bullying and mobbing, to threats by psychologically unstable co-workers, sexual harassment and homicide, is increasing worldwide and has reached epidemic levels in some countries. This updated and revised edition looks at the full range of aggressive acts, offers new information on their occurrence and identifies occupations and situations at particular risk. It is organised in three sections: understanding violence at work; responding to violence at work; future action.

Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: · Work with frustrated families, angry physicians, and uncooperative colleagues · Deal with gossip, harassment, and other tough topics · Successfully address workloads, management styles, and other tricky subjects · Improve the patient experience · Overcome conversation traps

The guideline offers clear, concise, and actionable recommendation statements to help clinicians to incorporate recommendations into clinical practice, with the goal of improving quality of care. Each recommendation is given a rating that reflects the level of confidence that potential benefits of an intervention outweigh potential harms.

This groundbreaking first volume of the Series has a number of features that set it apart from other books on this subject: Firstly, it focuses on interpersonal, humanistic and ecological views and approaches to P/MH nursing. Secondly, it highlights patient/client-centered approaches and mental-health-service user involvement. Lastly, it is a genuinely European P/MH nursing textbook – the first of its kind – largely written by mental health scholars from Europe, although it also includes contributions from North America and Australia/New Zealand. Focusing on clinical/practical issues, theory and empirical findings, it adopts an evidence-based or evidence-informed approach. Each contribution presents the state-of-the-art of P/MH nursing in Europe so that it can be transferred to and implemented by P/MH nurses and the broader mental health care community around the globe. As such, it will be the first genuinely 21st century European Psychiatric Mental Health Nursing book.

This book describes theory and techniques of empathic communication, normalization and de-escalation procedures for the management of aggressive or violent patients in clinical critical settings'. Consisting of 9 chapters, it discusses in detail the self-regulation of empathy in potential dangerous interactions, as well as common mistakes and nonprofessional reactions. It also explores the basic concept of neurobiology of violence and aggression behaviour, such as brain circuitry and neuromodulators, and other rapid tranquillization guidelines. The final chapter focuses on the crucial topics of post-aggression debriefing.Based on the clinical experience of the editors and authors, who work in emergency psychiatry settings, the book offers practical key expressions to promote a normalization talk, to calm agitated individuals, and to prevent crises both for psychiatric patients and people without mental disorders. It is a useful tool to help readers gain confidence as mediators in critical circumstances and will be of interest for a wide range of practitioners in healthcare settings, from psychiatrists and psychologists, to nurses and other healthcare workers.