Tough Questions, Great Answers offers specific guidance for responding to difficult patient questions, such as: How do you set your fees? Do you guarantee your work? Do you treat AIDS patients? How long can this treatment wait? Robin Wright describes how to turn a challenging conversation into a chance to build patient satisfaction with your dental practice. Based on research with U.S. dental professionals, this book gives great answers to nearly one hundred of the most common questions patients have. An excellent resource for the whole dental team.

For facing tough questions at news conferences, board meetings, executive presentations, employee reviews, interviews of all kinds--a sure-fire system for delivering effective messages

The Psalmist declares in Psalm 11:3, “If the foundations are destroyed, what can the righteous do?” There has been a foundational shift in our culture from God’s Word as the authority to man’s. Here is a resource to help clearly and vividly demonstrate truth to those seeking to better understand and for those who have been misled by secular voices claiming to be the voice of reason. Within this book you will find mini answers to help people better understand some of these big issues. Don’t have time to read a big manual? Get your answers fast to touch questions with an info graphic style book. Why do Bible-believers believe creation? Could Noah hold all those animals on the Ark? What is evolution and where did it come from?

Death is never an easy subject for discussion and adults often struggle to find the right words when talking about it with children. This book explores children's thoughts and feelings on the subject of death and provides parents and other caring adults with guidance on how to respond to difficult questions. The author explores some of the most common questions children ask about death and provides sensitive yet candid answers, phrased in a way that children will be able to understand and relate to. Each chapter is devoted to a particular issue, such as religious beliefs, coming to terms with terminal illness, and the fear of forgetting someone when they are gone. The book recognizes the emotions and reactions of children and family members and includes separate conclusions for parents and children. This guide offers useful advice for parents and carers and will also be of interest to counsellors and other professionals working with children.

Packed full of the toughest interview questions and the savvy answers today's managers are looking for, this is the definitive guide to landing a job.

Answers to the toughest interview questions--and questions that make job hunters look great Great Answers! Great Questions! For Your Job Interview prepares readers for anything that might come their way during that allimportant interview. This thorough guide provides answers for all the most common questions interviewers ask, and suggests smart questions human resources professionals like to hear in return. This comprehensive interview game plan features: 101 answers to any tough question 101 questions that showcase the job hunter's intelligence and skills Practical strategies for online job searching Expert advice on telephone interviews, physical presentation, following up the interview, and salary negotiation