Barter with the author on the Great Wall of China, do a business deal over lunch in the Eagle's Nest in the Hong Kong Hilton and mediate among millionaire developers in the office of the longest-serving mayor in the world. Join the author in his recounting of cases he's handled over the past twenty years including same-sex sexual harassment, oil spill simulations after the Exxon Valdez spill and on the green line with peacekeepers in Cyprus. These entertaining case studies are recounted using proven and ethical techniques. Some cases are funny; others involve life and death. All contain valuable lessons. Academics will benefit from the appendices which contain a glossary of terms and guidance for ethnographers. A 19 page bibliography and more than 140 endnotes will guide readers to further study.

With more than 100 check lists, diagrams, charts, tables, forms and pre-written documents, this is the comprehensive guide to a crisis plan that you need. Conversational prose makes complex concepts in risk and crisis management easily accessible. Case studies and anecdotes from real-life incidents remind readers of the dos and don'ts of crisis management. When you hear the expression, "He wrote the book on crisis management"-this is the book. This book had its origins in the Exxon Valdez oil spill. Dr. Bonner had trained responders who went to Alaska and was then commissioned to design and execute major oil spills for the oil industry and coast guard on both coast of North America. Seeing that their crisis plans were not adequate, clients then commissioned new plans from scratch. This plan has been polished, re-written, researched and tested in the diplomatic corps, with the military, trade officials, hospitals, police forces, off-shore drilling companies, mining companies and many other high need clients on five continents over 15 years.

Launched in honour of President Obama's inaugural, this book was written during the most remarkable political season in American history. The author visited all major presidential campaign offices in New York and New Hampshire, attended the presidential debates and was a commentator for PBS and National Public Radio. Allan also attended the historic Democratic convention and toured most presidential libraries.

Why are we in a leadership crisis? Up to 85% of mergers and acquisitions destroy value, executives are in jail, economies are shaky and politics isn't providing answers. This new book provides answers. Based on my doctoral research and work with leaders on 5 continents for 25 years, I also draw on my experiences teaching and learning in a Karate Dojo. You will find out why leaders fail and what can be done about it—a blend of Eastern and Western approaches.

Speaking is the #1 fear among North American adults. Twenty percent of all business communication is designed to clear up the confusion that the last piece of business communication created. Allan is passionate about solving these serious business problems with clear, short, effective communication. As a consultant to international diplomats in world capitals, Allan learned the value of five minute meetings, one sentence directions and one page briefing notes. In his work with the military, he learned how clear communication protects lives and unclear messages can result in death. With chapters on witness preparation, sales, negotiation, media, public speaking and internal presentations, this is a comprehensive guide for anyone who must direct others or ask for help in writing or verbally—and that's everybody.

Praise for Handbook of Global and Multicultural Negotiation "In today's globalized world, few competencies are as essential as the ability to negotiate across cultures. In this insightful and practical book, Chris Moore and Peter Woodrow draw on their extensive global experience to help us understand the intricacies of seeking to reach intercultural agreements and show us how to get to a wise yes. I recommend it highly!" William Ury coauthor, Getting to Yes, and author, The Power of a Positive No "Rich in the experience of the authors and the lessons they share, we learn that culture is more than our clothing, rituals, and food. It is the way we arrange time, space, language, manners, and meaning. This book teaches us to understand our own culture so we are open to the other and gives us practical strategies to coordinate our cultural approaches to negotiations and reach sustainable agreements." Meg Taylor compliance advisor/ombudsman of the World Bank Group and former ambassador of Papua New Guinea to the United States of America and Mexico "In a globalized multicultural world, everyone from the president of the United States to the leaders of the Taliban, from the CEO of Mittal Steel to the steelworkers in South Africa, needs to read this book. Chris Moore and Peter Woodrow have used their global experience and invented the definitive tool for communication in the twenty-first century!" Vasu Gounden founder and executive director, ACCORD, South Africa "Filled with practical advice and informed by sound research, the Handbook of Global and Multicultural Negotiation brings into one location an extraordinary and comprehensive set of resources for navigating conflict and negotiation in our multicultural world. More important, the authors speak from decades of experience, providing the best book on the topic to date a gift to scholars and practitioners alike." John Paul Lederach Professor of International Peacebuilding, Kroc Institute, University of Notre Dame

Negotiation is not formulaic. How we negotiate is determined largely by the context in which the negotiation process takes place. Negotiation: Communication for Diverse Settings provides the reader with a comprehensive overview of the negotiation process as it applies to a wide variety of contexts. Skillfully weaving practitioner interviews and real world examples throughout the book, Michael Spangle and Myra Warren Isenhart emphasize the day-to-day relevance of negotiation skill. The authors provide knowledge vital to successful negotiation in a variety of situations, including interpersonal relations, the workplace, shopping and other consumer settings, community relations, and international affairs. Discussions of the moral and ethical dilemmas of negotiation-as well as the detail provided in various sections, such as international negotiations will undoubtedly prove useful to novice and seasoned negotiators alike.