Transform Your Business. The Disney Difference is must-reading for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.

Transform Your Business or Nonprofit Organization The Disney Difference is must-reading for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience. "The Disney Difference is packed with enjoyable history about Walt Disney and his 'world.' But more than a fun Disney archive, Wayne Olson's book emphasizes the importance of customer relations through the Disney lens. That's why I recommend it. Dazzling customers with remarkable service. Yes!" - Dan T. Cathy, Chairman and CEO Chick-fil-A "I've read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas." - Mark Sanborn, The Fred Factor "This is a wonderful book. It's not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" - Rolly Crump, Disney Imagineer "Executives who strive for improvement look to the handful of organizations that excel decade after decade. Disney is one of these. Wayne Olson has done a masterful job of identifying the service-centric culture that is inherent to Disney's success. Whether you have customers, patients, donors, or constituents, I heartily recommend this book." - Ron Klein, Inc. 500 Entrepreneur "Wayne Olson has written a manual on how to move any organization from good to great to greater. This book will help anyone in any organization to be a better manager and leader. Walt Disney was a master at attention to detail and was a great leader as well. Don't read this book, study it and implement what you learn and your organization will create magic, too, in customer service and in bottom line results." - Lee Cockerell, Former Executive Vice President Walt Disney World Resort, Author of Creating Magic, Time Management Magic, The Customer Rules, and Career Magic "As the Founder of Famous Dave's of America and winner of over 750 Best of Class awards, I eagerly devoured the insights of Wayne's book, The Disney Difference. Wayne spills the beans on the Secret Sauce that has created Disney's 'special magic' that has made the Disney brand Best of Class both stateside and globally. You can only make this happen when you focus on building great people both in your business and in your community. I urge you to get this book NOW!" - Famous Dave Anderson, America's Rib King and Founder, Famous Dave's of America, Inc. "Having spent an entire career in the theme park industry, I have always used Walt's way to inspire staff, from front line to senior leadership. Walt was one of my mentors and I have always loved his attention to detail and exceeding the guest expectations. Wayne's book captures the true spirit of the Disney way and I will use the book as a guide for my team." - Thom Stork, President and CEO, The Florida Aquarium "After building homes in Disney's new town, Celebration, for more than 20 years, and learning the 'Disney Way, ' I found this book captures the magic of creating a unique customer and donor experience!" -David Weekley, Founder David Weekley Homes "A compelling story of relentless customer focus and incredible attention to detail that has set Disney apart from all others. It provides a roadmap on how to deliver the elevated customer experience." - C. Richard Weylman, CSP, CPAE, Author of The Power of Why - Breaking Out in a Competitive Marketplace

This is the first published version of Beauty and the Beast, written by the French author Gabrielle-Suzanne Barbot de Villeneuve in the mid-18th century and translated by James Robinson Planch . It is a novel-length story intended for adult readers, addressing the issues of the marriage system of the day in which women had no right to choose their husband or to refuse to marry. There is also a wealth of rich back story as to how the Prince became cursed and revelations about Beauty's parentage, which fail to appear in subsequent versions of the now classic fairy tale.

Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

"The true story of Ivan, known as the Shopping Mall Gorilla, who lived alone in a small cage for almost 30 years before being relocated to the gorilla habitat at ZooAtlanta."--

How to Be Like is a “character biography” series: biographies that also draw out important lessons from the life of their subjects. In this new book—by far the most exhaustive in the series—Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this book takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney’s life into one straightforward, easy-to-read tale of imagination, perseverance, and optimism. Far from a preachy or oppressive tome, this book scrapes away the minutiae to capture the true magic of a brilliant maverick. Key Features This is for the millions of Disney fans—those who admire his artistry or his business savvy or the products of his namesake company. The tone and style of the book will capture the imagination of younger readers, especially teens, in the same way as How to Be Like Mike. Support within the Disney world includes the daughter and grandson of Walt Disney; nephew and former vice chairman Roy Disney; and numerous Disney insiders who are already spreading the word.