For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn't have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!

As a new nurse, you have to build your communication skills in order to provide the best care and excel in your profession. This resourceful guide offers easy-to-use techniques that will change the way you interact with your colleagues to establish positive, healthy work relationships. Improved communication will enhance life for your peers, patients, and you!

Featuring a "power quiz" to help readers assess their own instinctual drive for power, this handbook teaches how to recognize potentially destructive people in life and develop a strategy to deal with them.