While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations. Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.

Tells how to identify internal best practices and disseminate this knowledge throughout the company.

While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations. Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.

My life was perfect - until a shocking tragedy pulled the rug out from underneath me. My children were left without a father. I was without a husband and a provider. Instead of wallowing in my grief, I buried myself in my work at Dovetail Enterprises. Landing the promotion as the CEO's right hand was exactly what I needed. Getting saddled with Milo Huxley as an assistant is exactly the opposite. I can't stand him. He's arrogant, irresponsible, and out for my job. As if that's not bad enough, he has to be devastatingly sexy, and have a posh English accent that makes me squirm on top of it all. I've had enough unpredictability for one lifetime, thank you. But soon enough, we're fighting less and laughing more. He's there for me when no one else is. And those good looks aren't the only panty-dropping thing about him. If I only knew what to do about it . . .

NEW YORK TIMES BESTSELLER • A life-changing guide to finding your direction—and your passion—in a world of seemingly limitless options “For those who want to find their passion . . . a step-by-step guide for restructuring one’s life so that it has meaning, direction, and joy.”—Ellen Kreidman, author of Light His Fire and Light Her Fire If you suspect there could be more to life than what you’re getting, if you always knew you could do anything—if you only knew what it was—this extraordinary book is about to prove you right. No matter what your age, no matter how “unattainable” your dreams, you can create and live a life you love. I Could Do Anything If Only I Knew What It Was reveals how you can recapture “long lost” goals, overcome the blocks that inhibit your success, decide what you want to be, and live your dreams forever. You will learn: • What to do if you never chose to be what you are. • How to get off the fast track—and on to the right track. • First aid techniques for paralyzing chronic negativity. • How to regroup when you've lost your big dream. • To stop waiting for luck—and start creating it. A life without direction is a life without passion. I Could Do Anything If Only I Knew What It Was guides you not to another unsatisfying job but to a richly rewarding career rooted in your heart’s desire.

What if you knew all the moments of my past that I am not proud of? What if you really knew me, the messy parts that I’ve hoped to forget and worked hard to conceal? For so long, my greatest fear was what you might think of me if you only knew the whole story. It’s exhausting, this guarding of our stories and struggles. Fear of being found out had caused me to hide—but I wasn’t just covering my flaws, I was unintentionally blocking the beauty of God’s grace. My journey to real freedom began when I quit running from my mess and started trusting Jesus to make something beautiful of it. This book is that story. It’s stepping out of shame and insecurity into gospel freedom. It’s letting God turn our failures and frailties into testimonies of His faithfulness. I’ve discovered that when we quit hiding, God gets the glory and we are able to fully embrace not only our relationship with Him, but also with one another. Transparency brings freedom, and in every moment, we'll find that God can absolutely be trusted.

Major League Baseball star Darren Daulton marks his 10 year anniversary as world champion and comeback player of the year with his electrifying new book.