This book highlights some of the unique challenges that are faced when coaching inside your own organization. In comparison to existing coaching literature, which typically focuses on external coaching, this book provides a toolkit specifically for internal coaches. J. Val Hastings draws on over 20 years’ of experience, in addition to international interviews with current internal coaches in a range of industries, to explore the questions that create the foundation of strong internal coaching practice: •How do you manage potential conflicts of interest as an internal coach? •How do you coach when you have a vested interest in the outcome? •How do you seamlessly change roles as an internal coach? •How do you help leaders understand what coaching is, as well as its value - and yours - to the organization? •How do you coach the system? Important reading for all internal coaches and coaches in training, this book provides a key set of guiding principles and puts practical resources into the hands of the people who need them. “Only a masterful and insightful coach as Val Hastings could put together a book which teaches how to really deal with this scenario. This one is to be studied once, twice… again, again and again.” Juliana de Lacerda Camargo, Master Certified Coach, Partner of R122 and Representative of C4TL in Brazil “Val shares some great insights and ideas on changing the culture of organisations so that colleagues listen more than they fix. Coaching from the Inside makes transformation more accessible for everyone!" Claire Pedrick MCC, Author of Simplifying Coaching “Coaching from the Inside is a masterpiece that reminds leaders that it will bring out the best in individuals, teams, and organizations when developing a coaching culture.” HiRho Y. Park, PhD., DMin., PCC, Vice President for International Relations and Advancement, Huree University, Mongolia J. Val Hastings, MCC, is the founder of Coaching4Today'sLeaders and Coaching4Clergy and has been coaching for over 20 years. A coach trainer, coach, mentor-coach, ICF credential assessor, author, and pastor, Val trains coaches across the globe, partnering with them to create internal coaching programs.

Internal Coaching: The Inside Story provides a window into the world of internal coaching: the challenges and rewards for the coaches themselves and the ways in which organisations can ensure that they can get best value for money from their investment in them.Internal coaching is booming. A recent survey showed that nearly four fifths of large organisations in the UK believe that internal coaching (that is coaching delivered by one employee to another in a different chain of command) will grow over the next three years. Yet there has been surprisingly little written about the unique nature of the internal coaching role. Drawing on the stories of hundreds of internal coaches, coach sponsors, lead coaches, supervisors of internal coaches and coach trainers, Internal Coaching: The Inside Story gives internal coaches a voice. It makes available to hard-pressed HR directors, talent managers, and learning and development professionals the fruits of very practical research into what is working in organisations and how they might maximise the value for money they get from their investment in internal coaches.

According to the International Coaching Federation, in 2012 there were an estimated 47,500 professional coaches worldwide. Once perceived as an exclusive perk meant to address the development needs of senior executives and emerging leaders, coaching is now offered to employees at various stages of their careers. It is also interesting to note that more often coaching is being administered by internal coaches. This issue of TD at Work will: • Define internal coaching and explain how it is unique. • Explain the benefits of internal coaching for coach, coachee, the L&D function, and the organization as a whole. • Show the types of coaching programs that can be implemented with internal coaches. • Provide case studies about different types of internal coaching programs.

Coaching is the hottest trend in leadership today, a billion-dollar industry worldwide, and there are hundreds of coaching books on the market to prove it. But Internal Coaching: Stories of Success in Organizations was created to fill specific gaps in the market, and it differs from other coaching books in significant ways. As titled, the book deals with internal coaching-coaching that originates and is carried out within an organization. The goals of the internal coaching process can thus be aligned with business goals. Coaching can also create a culture of trust and cohesion that improves employee satisfaction and performance. An internal coaching program is an enormously powerful organizational tool, but it requires substantial investment, not least of which is ongoing commitment from top management. Thus, organizations implementing such programs tend to be large-frequently multinational-progressive, highly competitive, and elite. No other book on the market deals so extensively with this coaching environment, because few people have access to it. Internal Coaching is written by practicing coaches-not by consultants, business gurus, theoreticians, or business journalists-who practice at a very high level. The authors are in fact the same people who carried out the initiatives described in the chapters. All are alumni or faculty members of the Columbia University Coaching Certification program, widely regarded as the leading program globally and one of the few offering a concentration in internal coaching. The authors thus share a core discipline and adhere to Columbia's rigorous intellectual and ethical standards. They also share a profound understanding of the transformative nature of coaching, not only for the organization, but for the individuals within the organization. Despite the intensity and complexity of the coaching programs described herein, the discussions in Internal Coaching are completely practical and descriptive of how coaching initiatives work on the ground. The narratives are lively and accessible and will be useful not only to practitioners, but to anyone who wishes to understand the impact of coaching on organizations-for example, CEOs, COOs, CLOs and other executives interested in Human Resources, Learning and Development, or Organizational Development. Internal Coaching will be particularly valuable to executives implementing or considering a coaching program. It will be a refreshing supplemental text for people in MBA or Executive Education programs, in MA and EdD/PhD leadership programs in other administrative disciplines-and, of course, in coaching programs.

Widely recognised as a leading practical handbook on coaching, The Coaching Manual combines an understanding of coaching principles, skills, attitudes and behaviours, along with practical guidance and a comprehensive tool kit for coaches. The Coaching Manual demystifies the full coaching process, from first step to final meeting. This is the complete guide to coaching and includes: models, perspectives, skills, case studies, tips and advice.

Praise for The Completely Revised HANDBOOK OF COACHING “Pam McLean has written a jewel of a book. Its straightforward, easy-to-read style lays out an elegantly simple, effective, and agile coaching methodology. This will become a well-used (‘dog-eared,’ in the days before e-books) guidebook for both the new and the seasoned coach.” —MARY BETH O’NEILL, author, Executive Coaching with Backbone and Heart “A welcome and comprehensive update of the original Handbook, this theoretically grounded, yet highly practical book presents important integrative coaching models that deal with complex coaching issues in an easy-to-read way. This book will be of use to novices and experienced coaches alike.” —ANTHONY M. GRANT Ph.D., coauthor, Evidence Based Coaching Handbook; faculty, University of Sydney “I love this book. Pam McLean offers the most comprehensive and clear explanation of use of self—why it is important and where we need to focus our attention—that I have ever read. In addition, she describes the robust Hudson coaching methodology clearly with lots of examples and always links theory to practice.” —RICK MAURER, author, Beyond the Wall of Resistance; faculty, Gestalt Institute of Cleveland “The new Handbook of Coaching is intellectually satisfying and pragmatically rich, a tour-de-force grounded in a thorough exploration of adult development and coaching models. This major rework of Hudson’s classic offers practitioners extensive guidance on coach methodology, the system dynamics of change, and the crucial use of self. Leadership coaches at any level will find this an invaluable resource.” —DOUG SILSBEE, author, Presence-Based Coaching “With an emphasis on thoroughly understanding one’s self as a coach and supporting one’s clients to understand themselves, as well as their contexts, Pam’s book is very resourceful both practically and conceptually. Her very current real-life examples are insightful and useful.” —EDIE SEASHORE, M.A., author, Triple Impact Coaching

This highly practical, comprehensive book reflects the increasing professionalization of coaching and mentoring, and the mounting expectation that coaches undergo regular supervision to ensure the quality and safety of their practice, and to encourage their continued professional development. This is the first book to address the full spectrum of coaching and mentoring supervision. The reader gets an opportunity to compare and contrast different approaches and models, and is introduced to theory in a concise, accessible way. The book also: • Clarifies what good coaching and mentoring supervision looks like in different contexts • Provides practical case examples to compliment and shed light on the theoretical bases for coaching/mentoring supervision • Reflects the diversity of perspectives on supervision in coaching and mentoring • Explores alternative ways of delivering and using supervision • Addresses the complex issue of effectiveness and quality of supervision Coaching and Mentoring Supervision is the definitive text for coaching supervisors, supervisees and those working toward qualifications in coaching supervision. It will also be of value both to HR professionals and those participating in mentoring programmes. "This book is written in a lucid and interesting manner so the chapters are easy to read individually and allow readers to pick their own path through the knowledge and experience that this textbook contains. I expect that this book will become an essential source for those seeking qualification in coaching supervision." Coaching Today, July 2012