WHEN DORA, ELENA’S older sister, is diagnosed with depression and has to be admitted to the hospital, Elena can’t seem to make sense of their lives anymore. At school, the only people who acknowledge Elena are Dora’s friends and Jimmy Zenk—who failed at least one grade and wears blackevery day of the week. And at home, Elena’s parents keep arguing with each other. Elena will do anything to help her sister get better and get their lives back to normal—even when the responsibility becomes too much to bear.

May 1992, and after four LAPD officers were acquitted after the savage beating of Rodney King, Los Angeles is ablaze. As looting and burning take over the city, law and order are swept away in a tidal wave of violence. But under threat of their lives, homicide detectives like Harry Bosch are still stubbornly trying to do their job. With no effective police presence on the streets, murder just got a whole lot easier--and investigating them got a whole lot harder. Escorted by national guard soldiers from murder scene to murder scene, Harry and his colleagues are only able to do the bare minimum in terms of collecting evidence. And for Harry that's not enough. When he finds the body of a female journalist executed in an alley, he cannot accept that he will never be able to bring her killer to justice, and her tragedy starts to eat into his soul. But then, twenty years later, Harry finds himself working in the Open Unsolved Unit, and suddenly the past comes back to haunt him once again, in a way he could never have imagined.

Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses. For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there’s any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same mistakes won’t happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record. Few of us put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don’t we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture. Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn from failure—even though we often claim the opposite. We think we have 20/20 hindsight, but our vision is usually fuzzy. Syed draws on a wide range of sources—from anthropology and psychology to history and complexity theory—to explore the subtle but predictable patterns of human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and Dropbox.

The Black Box is not a tale of a great man. This story is about someone like you: a human being endeavoring to make tomorrow better than today. Each chapter recounts a formative experience and concludes with a 'Black Box': an explanation of how a given situation helped me develop the mindset required to thrive in that type of environment.An airplane's black box records all circumstantial things occurring around and within the aircraft, as well as the voices (and radio transmissions) in the head of the airliner. When an airplane crashes engineers look into the black box to study what went wrong. However, black boxes also have stories of success, but we rarely look to them for those narratives. Memories, like a black box, are nearly permanent records. Black boxes are stored in reinforced shells designed to survive 30 minutes in 2000-degree Fahrenheit heat as well as submersion in 20,000 feet deep water.Your black box is filled with helpful memories, but so often you fail to look into your black box to pull wisdom from it. Sometimes we do not want to open the black box and look in because it means seeing our hardships replayed, seeing things that cause us fear and pain. As you peer into my black box, it will inspires you to look into your own. Our black boxes are filled with explanations of why we crash as well as stories of how we have soared above turbulence.Most of these chapters have been developed as self encapsulated stories from which a moral can be drawn without reference to previous chapters. I share the story of my life knowing that my achievements outstrip those of the average person by only a modest margin. The validity of this work lies in the distance between my starting point and where I stand today. This book is about you. It should drive you to consult your black box as you adventure through life, and to use the experience, strength and resolve that you already have to make your journey easier and more enjoyable.

Black Box is a riveting, sobering memoir that chronicles one woman’s struggle for justice, calling for changes to an industry—and in society at large—to ensure that future victims if sexual assault can come forward without being silenced and humiliated. 2015, an aspiring young journalist named Shiori Ito charged prominent reporter Noriyuki Yamaguchi with rape. After meeting up for drinks and networking, Ito remembers regaining consciousness in a hotel room while being assaulted. But when she went to the police, Ito was told that her case was a “black box”—untouchable and unprosecutable. Upon publication in 2017, Ito’s searing account foregrounded the #MeToo movement in Japan and became the center of an urgent cultural and legal shift around recognizing sexual assault and gender-based violence. As international outlets covered every step of her story—even documenting it in the BBC film Japan’s Secret Shame—this book launched a societal reckoning. At the end of 2019, Ito won a civil case against Yamaguchi. With careful and quiet fury, Black Box recounts a broken system of repression and violence—but it also heralds the beginning of a new solidarity movement seeking a more equitable path toward justice.

Every day, corporations are connecting the dots about our personal behavior—silently scrutinizing clues left behind by our work habits and Internet use. The data compiled and portraits created are incredibly detailed, to the point of being invasive. But who connects the dots about what firms are doing with this information? The Black Box Society argues that we all need to be able to do so—and to set limits on how big data affects our lives. Hidden algorithms can make (or ruin) reputations, decide the destiny of entrepreneurs, or even devastate an entire economy. Shrouded in secrecy and complexity, decisions at major Silicon Valley and Wall Street firms were long assumed to be neutral and technical. But leaks, whistleblowers, and legal disputes have shed new light on automated judgment. Self-serving and reckless behavior is surprisingly common, and easy to hide in code protected by legal and real secrecy. Even after billions of dollars of fines have been levied, underfunded regulators may have only scratched the surface of this troubling behavior. Frank Pasquale exposes how powerful interests abuse secrecy for profit and explains ways to rein them in. Demanding transparency is only the first step. An intelligible society would assure that key decisions of its most important firms are fair, nondiscriminatory, and open to criticism. Silicon Valley and Wall Street need to accept as much accountability as they impose on others.

A new look at the early history of wireless communication. By 1897 Guglielmo Marconi had transformed James Clerk Maxwell's theory of electromagnetic waves into a workable wireless telegraphy system, and by 1907 Lee de Forest had invented the Audion, a feedback amplifier and oscillator that opened the way to practical radio transmission. Fifteen years after Marconi's invention, wireless had become an essential means of communication, as well as a hobby for many. This book offers a new perspective on the early days of wireless communication. Drawing on previously untapped archival evidence and recent work in the history and sociology of science and technology, it examines the substance and context of both experimental and theoretical aspects of engineering and scientific practices in the first years of this technology. It offers new insights into the relationship between Marconi and his scientific advisor, the physicist John Ambrose Fleming (inventor of the vacuum tube). It includes the full story of the infamous 1903 incident in which Marconi's opponent Nevil Maskelyne interfered with Fleming's public demonstration of Marconi's syntonic (tuning) system at the Royal Institution by sending derogatory messages from his own transmitter. The analysis of the Maskelyne affair highlights the struggle between Marconi and his opponents, the efficacy of early syntonic devices, Fleming's role as a public witness to Marconi's private experiments, and the nature of Marconi's "shows." It also provides a rare case study of how the credibility of an engineer can be created, consumed, and suddenly destroyed. The book concludes with a discussion of de Forest's Audion and the shift from wireless telegraphy to radio.