The funny thing about the phrase time management is that you can't really manage time. What you can do is manage yourself and your activities and thus save your life. Cyndi Maxey and Kevin E. O'Connor have written a book to help you do just that. If you're tired of scrambling frantically on the hamster wheel of life, maybe it's time you jumped off and learned to really manage your time—and your life—so that you are in control of your own destiny. After all, life is all about time: How you use it, whether it controls you (or vice versa), and whether you get what you want from it. The goal of this book is not to save you time (that can't be done, as you'll soon discover), but to save your life—the life you want to live while everything else is getting in your way. Although you'll certainly find plenty of techniques and tactics for managing time, the ultimate purpose of this book is to help you figure out what is most important to you personally and professionally, so that you can use your time wisely and productively. Whether you're a career development specialist, trainer, coach, talent management professional, or a manager who simply wants to learn more about time management, 10 Steps to Successful Time Management can give you the tools you need to break out of unproductive patterns and take control of time and your life. You'll learn how important it is to break your addiction to activity and "busy-ness" manage your energy and your focus do the most important things first create a task list that reflects your true priorities use the "magic" of connection to work with others change yourself so that you can change your actions and attitudes contribute to your organization without being dominated by it As you master the art of self-regulation, you'll find that you can control the parts of your life that can give you the results you want. And when you ask yourself "Who's in charge of my life?," you'll know that the answer is the right one. Give yourself the chance to reclaim your life. It's about time!

Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. Do you look forward to change, or do you face it with a sense of impending doom? Change is inevitable, and how we handle it determines a great deal of our success in life. Yet many people dread change, viewing it as a threat to be overcome rather than an opportunity to learn and grow. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it—whether it comes from technology, organizational shifts, economic or global trends, or simply the passage of time. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. This book can serve as a step-by-step program for systematically building your change management strategy, or you can turn directly to whichever chapter will help solve the problem at hand today. Either way, you'll be provided with insights, case studies, tools, and techniques to put you ahead of the change curve. You'll learn how to: develop a change management team and create supportive alliances communicate your plans, take your vision from idea to action, and overcome challenges along the way measure your success, review lessons learned, and build a culture of constant improvement. With 10 Steps to Successful Change Management at your fingertips, you'll be prepared to understand what's happening, minimize the risk that goes with it, and take advantage of the opportunities that change can bring. Instead of dreading the possibility that changes will occur, you'll be assured of your ability to handle them—and to thrive and grow through the experience.

Are you struggling to stay afloat in a sea of paperwork, emails, meetings and an ever-growing to-do list? Are you working longer and longer hours in a vain attempt to catch up and, any time you do, they drop another pile of work on you? Don’t worry, you are not alone and help is at hand. You don’t need work to longer hours or even harder, you need to work smarter by making the time you spend at work really effective. You can do it and you will be amazed at how much more you can get done when you optimize your time. Effective Time Management in easy steps will show you how, not just by working more effectively now but also how to plan your future career. And you’ll have more free time outside work plus the energy to enjoy it. This book will show you, in easy steps, how to: Understand what you spend your time on now and how much of it is wastedIdentify your long-term goals and plan how to get thereIdentify the things that really matter and prioritize themHow to use your time most effectively and organize your workUnderstand how to read, write, use the 'phone and manage emails effectivelyLearn how to say No and deal with interruptionsMake meetings more effectiveMake the most out of home workingReduce stress and make the most out of lifeDevelop your own personal action plan Table of Contents IntroductionTime FliesPrioritiesMore on TimeGetting OrganizedSaying NoDistractionsEffective MeetingsEffective DelegationHome WorkingStressLife and EverythingPersonal Action Plan

In business, the increasing pressure to achieve makes time management a vital skill. It is necessary to be able to work efficiently and effectively to ensure that one's desired results are achieved - both in one's job, and in one's career. Successful Time Management sets out practical guidelines to help readers do just that.Packed with proven tips and techniques, it helps anyone to review and assess their own time management and adopt new work practices to improve it.Includes great advice on: controlling paperwork; getting and staying organized; delegating and working with others; prioritizing to focus on key issues and prompt the best results. The appendices include a brief assessment of various time management systems such as day, year or meeting planners, action sheets and moreWhether under pressure or not, this essential guide will help your readers to reduce time wasting and interruptions, and focus on the priority tasks that lead to success - it could just change their life!

A crash course for effectively planning and managing timely, organized projects. 10 Steps to Successful Project Management features a structured methodology for delivering high-quality projects on time. Learn how to distinguish between a project and task, build a convincing business case, define project scope, assess risks and constraints, create a project plan, collaborate on action items, and measure and communicate results. This title is an essential resource for anyone, in any function, of any business.

Whether it’s getting on top of your workload, finding the time to start something new or simply making more time to relax, Brilliant Time Management will help you to get there. Based on over 20 years of managing time effectively, Mike Clayton shares with you winning principles that helped him launch two successful businesses, lead and manage teams of people, juggle a busy family life with a demanding career, and much more. Discover how to take control of your time and achieve more than you ever thought possible – with time to spare!

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer