[Special Note: If you ordered in early September, please contact www.processmodelingadvisor.com to receive your FREE final-edited copy directly from the author.] Many business process models don't meet expectations. Why? Business analysts, managers, productivity improvement specialists, and consultants who develop process models by trial and error are prone to fail. This is THE only start-to-finish how-to guide for consistently producing high-quality business models. It shows you how to: - Establish or improve your business process modeling competence using the 6-step Universal Process Modeling Procedure. - Perceive, define/normalize any business process or activity using the 4-part Universal Business Process Definition. - Never miss the 3 Basic Business Process Flow elements. - Efficiently elicit process model content using razor-sharp elicitation agendas. - Elicit and model the 10 most common logical process model refinements. - Validate any process model's quality using 5 Universal Process Model Quality Checklists. - Use any process modeling tool at-hand, whether it be white board or process modeling software. Learn more at www.ProcessModelingAdvisor.com

Activities performed in organizations are coordinated via communication between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling. S-BPM puts the subject of a process at the center of attention and thus deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditional approaches. Subjects represent agents of an action in a process, which can be either technical or human (e.g. a thread in an IT system or a clerk). A process structures the actions of each subject and coordinates the required communication among the subjects. S-BPM provides a coherent procedural framework to model and analyze business processes: its focus is the cooperation of all stakeholders involved in the strategic, tactical, and operational issues, sharing their knowledge in a networked structure. The authors illustrate how each modeling activity through the whole development lifecycle can be supported through the use of appropriate software tools. The presentation style focuses on professionals in industry, and on students specializing in process management or organizational modeling. Each chapter begins with a summary of key findings and is full of examples, hints, and possible pitfalls. An interpreter model, a toolbox, and a glossary summarizing the main terms complete the book. The web site www.i2pm.net provides additional software tools and further material.

Business Process Modeling, Simulation and Design covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.

This book constitutes the thoroughly refereed scientific proceedings of the 4th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2012, held in Vienna, Austria, in April 2012. The 12 papers were carefully reviewed and selected from 36 submissions and are completed by one invited keynote paper and a summary of the tutorial onsubject-oriented business process management. S-BPM as a discipline is characterized by a seamless approach toward the analysis, modeling, implementation, execution, and maintenance of business processes, with an explicit stakeholder focus. This year's contributions address all life-cycle activities, in particular analyzing business objectives, subject behavior design and integration, and automating complex work procedures.