The Shortcut Guide to Improving IT Service Support Through ITIL
Title | The Shortcut Guide to Improving IT Service Support Through ITIL PDF eBook |
Author | Realtimepublishers.com |
Publisher | Realtimepublishers.com |
Total Pages | 103 |
Release | 2007 |
Genre | Computers |
ISBN | 1931491747 |
The Shortcut Guide to IT Service Management and Automation
Title | The Shortcut Guide to IT Service Management and Automation PDF eBook |
Author | Rebecca Herold |
Publisher | Realtimepublishers.com |
Total Pages | 88 |
Release | 2008 |
Genre | Computers |
ISBN | 1931491844 |
Managing an Information Security and Privacy Awareness and Training Program
Title | Managing an Information Security and Privacy Awareness and Training Program PDF eBook |
Author | Rebecca Herold |
Publisher | CRC Press |
Total Pages | 545 |
Release | 2010-08-24 |
Genre | Business & Economics |
ISBN | 1439815461 |
Starting with the inception of an education program and progressing through its development, implementation, delivery, and evaluation, Managing an Information Security and Privacy Awareness and Training Program, Second Edition provides authoritative coverage of nearly everything needed to create an effective training program that is compliant with
The Shortcut Guide to Automating Network Management and Compliancee
Title | The Shortcut Guide to Automating Network Management and Compliancee PDF eBook |
Author | Realtimepublishers.com |
Publisher | Realtimepublishers.com |
Total Pages | 96 |
Release | 2006 |
Genre | Computers |
ISBN | 1931491550 |
The Shortcut Guide to Virtualization and Service Automation
Title | The Shortcut Guide to Virtualization and Service Automation PDF eBook |
Author | Greg Shelds |
Publisher | Realtimepublishers.com |
Total Pages | 73 |
Release | 2008 |
Genre | Computers |
ISBN | 1931491879 |
IT Service Management
Title | IT Service Management PDF eBook |
Author | Ernest Brewster |
Publisher | BCS, The Chartered Institute for IT |
Total Pages | 241 |
Release | 2012-05-08 |
Genre | Business & Economics |
ISBN | 1906124930 |
ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.
Service Management For Dummies
Title | Service Management For Dummies PDF eBook |
Author | Judith S. Hurwitz |
Publisher | John Wiley & Sons |
Total Pages | 338 |
Release | 2009-05-11 |
Genre | Computers |
ISBN | 0470529083 |
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma