"The last thing a principal needs is more stress! This book helps build skills that will ensure that challenging conversations go the way they should—toward resolution and peace." —Beth Madison, Principal George Middle School, Portland, Oregon Direct difficult discussions toward successful outcomes every time! For every principal who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders, and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for Active listening Assertive communication Providing effective feedback Staying calm Problem solving Mediation Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most—working together to achieve student success.

"Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists"-- Provided by publisher.

For every headteacher who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here. Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders and steering them toward win-win solutions

Direct difficult discussions toward successful outcomes every time! For every headteacher who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for: - Active listening - Assertive communication - Providing effective feedback - Staying calm - Problem solving - Mediation. Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most--working together to achieve student success.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

To move forward in the school improvement process, school leaders must address the behaviors of difficult and resistant staff members while sending the message that a few people cannot halt change. This book will help school leaders understand how to prevent and address negative behaviors to ensure positive school change.

"Getting down from the ivory tower and stepping out of the principal′s office, these authors offer some of the most important and useful books about leadership that principals can buy." —Andy Hargreaves, Thomas More Brennan Chair in Education Boston College "Addresses some of the most important challenges facing school leaders today. The authors bring a remarkable combination of deep, practical experience and academic sophistication to these challenges." —Ken Leithwood, Professor Ontario Institute for Studies in Education, University of Toronto "This series of little volumes provides a valuable resource for new principals who would become accomplished instructional leaders and seasoned principals looking to strengthen their leadership capacity." —Roland S. Barth, Founding Director Harvard Principals′ Center "This series allows school principals to integrate theory and practice themselves, resulting in highly insightful and practical strategies that will make a difference in schools. Practitioners: lead thyselves!" —Michael Fullan, Professor Emeritus Ontario Institute for Studies in Education, University of Toronto Discover the formula for improved mathematics instruction and outcomes! Mathematics teaching and learning have changed so significantly over the past two decades that school leaders may find it difficult to keep up. Part of the Leading Student Achievement series, this book provides solid support for leading mathematics instruction schoolwide. Appropriate for school leaders who would like a stronger foundation in mathematics education as well as for experienced mathematics coaches and leaders, this guide outlines research related to mathematics education and offers: Strategies for observing and evaluating mathematics instruction in classrooms Suggestions for supporting teacher growth and development, including co-teaching, lesson study, and job-embedded professional learning Tools and templates to use in working with faculty The Principal as Mathematics Leader is an essential resource for all who are committed to achieving results through stronger mathematics programs.