Imagine you had to write a postmortem containing statements like these? "We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress." "We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one." "We did not communicate openly about an escalating outage that was caused by our botched deployment because we thought we were about to lose our jobs." While the above scenarios are entirely realistic, it's hard to find many postmortem write-ups that even hint at these "human factors." Their absence is, in part, due to the social stigma associated with publicly acknowledging their contribution to outages. And yet, people dealing with outages are clearly subject to physical exhaustion and psychological stress, not to mention impaired reasoning due to a host of cognitive biases. This report focuses on the effects and mitigation of stress and cognitive biases during outages and postmortems. This "human postmortem" is as important as the technical one, as it enables building more resilient systems and teams, and ultimately reduces the duration and severity of outages.

Imagine you had to write a postmortem containing statements like these? "We were unable to resolve the outage as quickly as we would have hoped because our decision making was impacted by extreme stress." "We spent two hours repeatedly applying the fix that worked during the previous outage, only to find out that it made no difference in this one." "We did not communicate openly about an escalating outage that was caused by our botched deployment because we thought we were about to lose our jobs." While the above scenarios are entirely realistic, it's hard to find many postmortem write-ups that even hint at these "human factors." Their absence is, in part, due to the social stigma associated with publicly acknowledging their contribution to outages. And yet, people dealing with outages are clearly subject to physical exhaustion and psychological stress, not to mention impaired reasoning due to a host of cognitive biases. This report focuses on the effects and mitigation of stress and cognitive biases during outages and postmortems. This "human postmortem" is as important as the technical one, as it enables building more resilient systems and teams, and ultimately reduces the duration and severity of outages.

Discover the “dazzling…fascinating” (Los Angeles Times) forensic thriller that launched the New York Times bestselling Kay Scarpetta series from #1 bestselling crime writer Patricia Cornwell. Under cover of night in Richmond, Virginia, a monster strikes, leaving a gruesome trail of stranglings that has paralyzed the city. Medical examiner Kay Scarpetta suspects the worst: a deliberate campaign by a brilliant serial killer whose signature offers precious few clues. With an unerring eye, she calls on the latest advances in forensic research to unmask the madman. But this investigation will test Kay like no other, because it’s being sabotaged from within—and someone wants her dead.

Estimation of the Time Since Death remains the foremost authoritative book on scientifically calculating the estimated time of death postmortem. Building on the success of previous editions which covered the early postmortem period, this new edition also covers the later postmortem period including putrefactive changes, entomology, and postmortem r

This edited book concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. The book blends literature on the nature of practice with diverse and eclectic reflections from experience in a range of contexts, from healthcare to agriculture. It explores what helps and what hinders the achievement of the core goals of HF/E: improved system performance and human wellbeing.?The book should be of interest to current HF/E practitioners, future HF/E practitioners, allied practitioners, HF/E advocates and ambassadors, researchers, policy makers and regulators, and clients of HF/E services and products.

Matching the speed of change in modern business, this book takes readers on a two-year journey in building a project management office (PMO) for today and tomorrow and redefines the PMO as to what it should focus on: Projects, Methods, and Outcomes. Many organisations invest heavily in PMOs, but these are built on an outdated and static model that does not fit a hybrid, agile, AI-empowered, and rapidly changing business environment. Building on his renowned "balanced PMO" model, project management leader Peter Taylor tackles today’s challenges with this diary-style guide to inspire all PMO leaders, project managers, and business leaders, and provide a roadmap to follow to build (or rebuild) their own PMOs. He presents a completely new definition of "PMO", eliminating the traditional back-office concept of a centralised PMO, with his "Projects: Methods: Outcomes" construct that provides a truly business focused team to oversee the delivery of value to their organisation. Enriched with case studies and practical models, this book will benefit all PMO leaders, project management professionals, change and transformation leaders, and anyone interested in how to deliver business value through projects.