A Wall Street Journal Bestseller Named a Financial Times top title How to unleash "human magic" and achieve improbable results. Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business. Back in 2012, "Everyone thought we were going to die," says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price. Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation. In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal. This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic. The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.

In the wake of the profound upheavals that our society has been facing, the business world is undergoing change. Values ​​such as trust, well-being, sustainability, and respect for human beings and their deeper ambitions are becoming increasingly important. Corporations and professionals can achieve and maintain success only if they can bring their relationship with their customers to a new, higher level. The condition that links the two is very similar to that created when we fall in love. The organizational models and marketing approaches based on the metaphor of war, and the inherent rhetoric of "command and control", are no longer valid; to form such a bond we need love. The authors are aware of this. Since 2013, in collaboration with international scholars, they have been studying the new market dynamics and the fundamental role of ethics in gaining commercial results. While their previous book Sales Ethics (2015) helped to set up and manage customer relationships based on trust and fairness, this new book will support you in building your business strategy and designing marketing tools (from customer analysis, to the definition of your offer and the style of communication, up to the positioning of prices and the management of resources) in the light of a new model, the Loving Business Model, which aims to make the customer fall in love with you, and you with your work. This book, like its predecessor, is the result of independent research conducted between Italy and the United States combined with the authors’ many years of professional experience. It contains the most up-to-date and effective techniques available in the modern marketing landscape, supported by case studies, concrete examples and activities, which will guide you to put your newly acquired knowledge into practice.

Become an excellent employer while running an effective business. The Heart of Business focuses on the business wisdom found in Proverbs that is vital to personal and professional success. Written specifically to young executives, this study is divided into four easy-to-follow sections: God’s promises Our responsibilities Avoid these things Become these things With the timeless wisdom of Proverbs as your guide, you can become a leader who will impact your employees, the workplace, and the world for Christ.

In The Heart of Business Liz Mohn describes her experiences as a woman and an entrepreneur at Bertelsmann, Europe’s largest media corporation, in a powerful call to action for organizations of every size and purpose to adapt to the evolving criteria of success in the twenty-first century. With the new millennium being shaped by the forces of internationalization and globalization, Mohn asks an important question: Will humane values take their rightful and necessary place as a vital factor in the equations that measure achievement and prosperity in the world we will hand over to our children and grandchildren? Making a plea for a new paradigm of business and personal achievement that combines material rewards with those of friendship and social consciousness, Mohn writes passionately and eloquently about her beliefs as a woman, a philanthropist, and a corporate leader. At their heart is a deep concern about frightening trends in our society: the loss of direction, the increase in both selfishness and loneliness, the lack of concern for children and the elderly. In response, says Mohn, we must commit ourselves to such principles as the preservation of traditional cultures amid the pressures of globalization, the ethical education of children, and love rooted in recognition of our common humanity. The distance Liz Mohn has traveled in her own life mirrors the distance that all of society—from individuals and families to large corporations—must travel to remain forces for positive change in our new world. In The Heart of Business Liz Mohn offers an equal measure of hope and an energizing spirit of renewal.

In the current digital environment, records and information management allows to face outstanding volumes of information, widespread dematerialization of business processes and the proliferation of legal and regulatory obligations. This book offers principles, standards, procedures and best practices for the creation of authoritative records and for long-term conservation purposes. Combines scientific vision and a professional approach for authoritative and accurate Records and Information Summarises the challenges and new needs caused by the digitization of BP and the proposed solutions offered by RIM Details the paradox regarding Open Access and protection of personal data, archival consequences of digital production and access to Information

Do you feel there should be more to running a business than the focus on profit alone? Do you ever wonder why you work so hard yet still feel that something is missing? In this uniquely honest and ground-breaking book, entrepreneur Andrew Thornton and coach Eudora Pascall propose a better way of being in business – one that enables everyone to truly be themselves, harnesses people’s strengths and individuality, and puts people and planet first – whilst trusting that profit will still follow. With the inspiring story of the transformation that took place in a multicultural North London supermarket as a backdrop, Andrew and Eudora demonstrate the huge impact and positive difference that running a heart-centred business can make on the lives of the people you work with and the world you live in too. Through a wealth of illuminating real-life stories, insightful case studies and a host of practical tips and expert guidance, you’ll be empowered to start a journey of self-discovery that will help you: > Understand your purpose in life and business > Become a more authentic, caring leader > Address prejudice, inequality and division > Untie the knots the prevent progress > Approach life and business from an exciting new perspective By discovering how to put the heart into your business you can turn problems into opportunity, build enduring strength and resilience, and take positive action against the huge challenges faced by both businesses and the world alike.

Lead by the Book.