A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

Now more than ever, today's at-risk families need home visitors who can address their complex challenges with skill and sensitivity. This timely second edition will help home visitors manage even the toughest situations they encounter on the job--and support and empower vulnerable families of children birth to 3. The authors present their highly effective PAUSE framework (Perceive, Ask, Understand, Strategize, and Evaluate), a blend of relationship-based practice, reflective skills, and recommended strategies for supporting at-risk families. Readers will learn how to develop positive partnerships with parents and caregivers, address specific challenges in skillful and culturally sensitive ways, and give families the tools and knowledge they need to generate their own solutions. Vignettes, sample dialogues, and fillable PDF forms help home visitors translate evidence-based strategies into everyday action. WHAT'S NEW Coverage of contemporary topics such as virtual home visiting, reflective supervision, and diversity, equity, inclusion, and justice (DEIJ) Expanded content on setting boundaries and avoiding professional burnout Updated research on child-based issues like self-regulation, aggression, and separation anxiety, as well as parent issues like substance abuse, domestic violence, and mental illness Updates to reflect the ongoing impact of COVID-19 on families and children More on the PAUSE framework's compatibility with home visiting programs such as Parents as Teachers, Early Head Start, and Healthy Families America New downloadable, fillable PDFs for easier use

Are You Prepared to Talk with Your Child About...? Discussing difficult topics with kids has never been easy, but in today's world, it's more difficult than ever. Gay marriage, terrorist attacks, pornography, police shootings, and yes, sex, are just some of the complex issues children will encounter in our current culture. When your child asks questions, will you have answers? Tough Stuff Parenting will equip you to have thoughtful, age-appropriate conversations with your child. The biblically-based wisdom and practical tools you'll find inside will help you confidently engage your kid in meaningful dialogue. And when questions arise, your child will look to you first for answers instead of friends or the Internet. Make a lasting connection with your kid by learning how to effectively discuss life's most complicated topics.

Accessible, easy-to-follow guide to teaching parents and other caregivers to value and support a child's development.

The British Army is circling the stronghold of the King of Abyssinia. Its mission is to rescue the British Envoy, held prisoner. Watching with terror and awe is the king's young son, Alamayu. He knows that his father is as brave as a lion, but the fighting is cruel and efficient. By the time it is over, Alamayu is left without parents, throne or friends. In a misguided attempt to care for him, the British take Alamayu to England. There he is befriended by the Queen herself and enrolled at Rugby College to become a 'proper' English gentleman. What the English see as an honour is, to this lonely Ethiopian prince, terrifying and brutal. The Prince Who Walked With Lions is Alamayu's story, seen through his eyes: the battle, the journey to England and the trauma of an English public school as he tries to come to terms with the hand that fate has dealt him, skillfully told by Elizabeth Laird.

Inspired by Judy Blume’s Forever and Virginia Woolf’s Mrs. Dalloway, this novel that Andrew Smith calls “beautiful, enchanting, [and] exquisitely written” is a new classic about teenage relationships, self-acceptance—and what happens when the walls we build start coming down. A Kirkus Best Book of 2017! Adam Thorn doesn’t know it yet, but today will change his life. Between his religious family, a deeply unpleasant ultimatum from his boss, and his own unrequited love for his sort-of ex, Enzo, it seems as though Adam’s life is falling apart. At least he has two people to keep him sane: his new boyfriend (he does love Linus, doesn’t he?) and his best friend, Angela. But all day long, old memories and new heartaches come crashing together, throwing Adam’s life into chaos. The bindings of his world are coming untied one by one; yet in spite of everything he has to let go, he may also find freedom in the release. From the New York Times bestselling author of A Monster Calls comes a raw, darkly funny, and deeply affecting story about the courage it takes to live your truth.

Silicon Valley pioneer Ray Zinn, CEO of top microchip company Micrel for 37 years, shows entrepreneurs and executives how to lead and succeed by tackling the Tough Things First In high school, Ray Zinn’s track coach told him he was too short to run the hurdles. Ray took this as a challenge and, after months of hard training, became the fastest hurdler on the team. That drive and self-discipline is, to Zinn, the essence of the entrepreneurial spirit. It’s what pushed him to achieve the impossible, founding a Silicon Valley microchip company—without venture capital—and turning it into a global empire with an enviable 37-year track record as CEO. Tough Things First, the distillation of Ray Zinn’s astonishing career as CEO of Micrel, is a comprehensive head-to-toe training program for entrepreneurs and leaders—based on hard-won lessons in business and in life. Zinn’s tough-love approach gives you the guidance you need to: • Find your vision, set your goals, and make them happen • Build your business like you’d train your body: with heart, soul, mind, and passion • Master the psychological disciplines that will sharpen your focus and drive • Create a corporate culture that engages employees and inspires confidence • Put people first and push them to achieve their personal best • Tackle the tough jobs today—and ensure your success tomorrow Zinn tells you what it takes to succeed in a world where markets are constantly changing, new technologies are emerging, and small startups are going head to head with industry giants. He shows you how to be a good leader and what you can do to make yourself even better. He reveals why discipline is the first and most important step—for the entrepreneur and the organization—and why people are your single most valuable resource. He offers practical, no-nonsense advice on processes and procedures, finances and growth creation, changing markets and new technology. But that’s not all. The key to your success, Zinn explains, lies in your mind, your body, your vision, and your heart. This book shows you how to develop these interconnected skills, how to integrate them into your life and work, and how to handle the tough things first. As the trailblazing founder and CEO of Micrel, Inc., one of the world’s leading microchip companies, Ray Zinn bootstrapped his company, achieved consistent profitability, and delivered a total equity value of more than $800 million at its acquisition. In 37 years of leading this publicly traded microchip empire, he saw it through the dot-com bust and Great Recession—with only one unprofitable year—relying on his discipline as a leader, passion as an inventor, and training as an athlete. In 2015, Zinn stepped down as Micrel’s CEO and is in the process of launching a Silicon Valley accelerator that will help business visionaries build profitable, enduring companies.