Have you ever worked with a manager who is difficult to get along with? Do you ask yourself, “How in the world do I work with this type of person?” Are you a difficult manager? Have you been told your communication style is too extreme and affects your ability to lead others? If you answered “Yes” to any of these questions, this book is for you! Tough Cookies are people with excellent technical skills, but weak interpersonal skills. They can be challenging to work with unless others understand them and know how to communicate with them. For both Tough Cookie managers and for people who work with them, Soft Skills for Tough Cookies provides ways to improve communication by adjusting behaviors, not personalities. Soft Skills for Tough Cookies describes different communication styles based on twelve cookie types. Perhaps you can imagine how a Ginger Snap, snaps? The author provides specific ways to improve interpersonal skills for managers while giving staff members ways to interact with them more effectively. As a Sugar Cookie who lives with an Oatmeal Raisin, trust me, it’s important!

This book describes how an employee-focused leadership, aka. "soft management" will ensure to achieve the best economic results. Leadership means taking care of the employees. If you deal with your employees in a proper and correct manner - generously, supportively, trustingly, openly communicating, informing, participating - then the employees will be more motivated, show greater commitment and accordingly they will perform better. A distinction is made between two management and leadership styles: On the one hand, "hard management", which creates plans, sets up structures and monitors performance. The focus is on the task. Management is more aggressive and it's all about the bottom line. On the other hand, "soft management", where the focus is on employees. It is a humane management that is largely based on emotions and where the focus is on dealing with each other and on communication. It is also shown that soft management is by no means a matter of "continuous softness", "healthy world fuss" or "being nice ". Soft management is about tough facts like performance, goals and results. It takes strong leaders to implement soft management; Managers cannot afford to be insecure and have a lot of self-doubt. Employee-oriented leadership is the true spirit of leadership. The motto "Leadership is simple:" Take care of your people and both your organization and you will be successful "show the spirit of the author.

Ever come away from a conversation thinking ‘I could have handled that better’? Soft skills are a dark art, but one you are already using when you are at your best. With her simple NALED framework, Lucy Harrison has already helped hundreds of leaders be at their best more often. Now you too can choose to hold a different kind of conversation. Designed and road-tested with busy industry managers, this guide and toolkit will help you improve team engagement, ideas and performance. LUCY HARRISON is the founder of leadership consultancy the Harrison Network, delivering training and coaching in organizational development with a focus on human-centred leadership. Foreword by Adrienne Kelbie, CBE

Sam Spade, move over! In his years on the force, Tough Cookie Busted the Ginger Snaps and broke up the Macaroons. Now living as a private eye at the bottom of the cookie jar, he learns that Fingers has gotten his old partner, Chips. With his best girl, Pecan Sandy, at his side, Tough Cookie sets out to put Fingers away, for keeps! This hilarious spoof will have readers rolling in the aisles. 00-01 Keystone to Reading Book Award Masterlist

PLAY ON YOUR TERMS Negotiation is THE core business skill. It is fundamental to everything we do that involves other people, whether that’s asking for a raise, pitching an idea or deciding who gets the coffee. The Leader’s Guide to Negotiation is a highly practical guide to getting the most out of your business interactions, whilst building stronger relationships to boot. From achieving win-win outcomes to problem-solving and building trust, it equips you with failsafe strategies for conducting successful and positive negotiations. ‘An entertaining, immediately useful book that goes beyond advocating for win-win – Simon Horton shows us how to get there.’ Adam Grant, Wharton Professor and New York Times bestselling author of Give and Take ‘Reading this book has made me think about how I negotiate and I have learned a lot... If you want to benefit your relationships while improving your business, then this is worth studying.’ Simon Woodroffe, founder of Yo!

From Unsure to Secure shares timeless secrets guaranteed to help professional women see success in virtually any field.