Mission drives agencies, and the need to deliver better services to customers at a lower cost—whether an agency is supporting the warfighter overseas, a teacher seeking classroom resources or a family figuring out how to pay for college—is pushing every level of government to look for new solutions

This comprehensive guide to Congress is ideal for anyone who wants to know how Congress really works, including federal executives, attorneys, lobbyists, media and public affairs staff, government affairs, policy and budget analysts, congressional office staff and students. - Clear explanation of the legislative process, budget process, and House and Senate business - Flowcharts for legislative and budget processes - Explanation of the electoral college and votes by states - Glossary of legislative terms - Relationship between budget resolutions and appropriation and authorization bills - Amendment tree and amendment procedures - How members are assigned to committees - Agenda for early organization meetings (after election, before adjournment) - Sample legislative documents with explanatory annotations - Bibliographic references throughout.