Presents a text and casebook that covers the principles of effective writing and speaking. This work features eighteen end-of-chapter case studies that were developed at Harvard Business School. The cases put the reader in the role of decision maker and communicator in actual business situations.

Accessible and lively introduction to the management of cross-cultural communication for undergraduate and postgraduate business students. Drawing on the latest research and incorporating the author's own extensive experience of working in different cultural settings, it addresses the core theory and practice. An essential course companion.

This title emphasizes the different contexts in which business communication takes place. It introduces the reader to the situations faced by business professionals and provides guidelines for the principles, practices and skills needed to achieve communication success.

Concept And Mature Of Management 2. Evolution Of Management Thought 3. Management Process 4. Social Responsibility Of Business 5. Coordination 6. Nature And Process Of Planning 7. Method And Types Of Plans 8. Forecasting And Decision-Making 9. Management Information System 10. Organizing Functions 11. Departmentation And Organization Structure 12. Authority And Responsibility 13. Delegation And Decentralisation 14. Organisation Chart And Manual 15. Nature And Scope Of Staffing 16. Training And Development 17. Performance Appraisal And Promotion 18. Direction And Supervision 19. Motivation And Morale 20. Leadership 21. Communication 22. Process Of Control 23. Techniques Of Managerial Control 24. Organisational Conflicts And Grievances 25. Organisational Change 26. Management By Objectives And Workstress 27. Total Quality Management 28. Case Study Method

Management Communication, 3/e by Hattersley and McJannet offers a comprehensive, well-researched solution to teaching management communication. This text and casebook includes essential coverage of effective writing and speaking principles. It aims to help the reader master the full range of skills required of a successful manager. Most of the eighteen end-of-chapter case studies were developed at Harvard Business School where Dr. Hattersley headed the Management Communication Department and where Dr. McJannet taught (under her married name, Linda McJ. Micheli). The cases put the reader in the role of decision maker and communicator in actual business situations. While the text emphasizes practical communication skills every manager needs to master, it also includes full chapters on electronic communication, corporate ethics, audience analysis, meeting management, giving and receiving feedback, choosing media, style and tone, intercultural communication, and business and the press. The two concluding chapters provide two style manuals, the first on writing and the second on speaking, through the use of graphics and group presentations. Each is designed to be cross-referenced throughout the course and serve as a valuable resource for readers to refer to throughout their careers.