Young readers may touch various surfaces on monkeys that are not the one someone is looking for, until at last the right one appears. On board pages.

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on business process management, understands this important, often-overlooked connection, and he has powerful solutions for improving the workers' side of the equation. Not My Circus, Not My Monkeys shines a light on the in-house issues that negatively affect a company's efficiency and profits. Gibbs provides essential strategies for granting employees the systems, authority, and considerations they need to best perform the work they do. His "7 Pillars of Employee Experience" help executives and business owners focus on internal repairs that will enhance employee/customer interactions, from granting workers authorization for action to establishing a platform that integrates the perspectives of everyone, no matter where they are on the corporate ladder. Investing in your workforce is a must. Businesses that treat their workers with apathy are doomed to disappoint their customers. The tools and practical methods provided in Not My Circus, Not My Monkeys will increase employee engagement and effectiveness and strengthen the key component of a transformative customer experience.

DESCRIPTION "No". A short but powerful word that determines if you will be a champion or a loser. Found in their vocabulary and used very often by the world's most successful. "No" is a complete sentence. It requires no further explanation. Not My Monkey is a life companion meant to guide you towards the achievement of your dreams. It seeks to enlighten on why you should start saying 'No' more often, refusing to own other people's drama. By discussing the what, why and how of developing boundaries in very simple terms, Not My Monkey motivates you to go out and start living a happier and more fulfilled life today. Do not procrastinate your happiness on the time table of others. Do not set yourself on fire to keep others warm. Filled with extremely practical, real life common-sense scenarios, Not My Monkey is the ultimate workbook to your New Year's resolutions. Systematically written with practical advice, every paragraph is poised to set the wheels of your game plan into motion. Part 1 exposes what differentiates Champions from Losers, those who go on to achieve their dreams from those who struggle all through life. If you thought saying 'No' was a luxury you could afford to live without, Part 2 will shock you into the awareness of what you are missing out on by saying no to saying 'No'. Part 3 bears the urban reader in mind as it uses language this generation is sure to understand to give directions on how to say 'no'. After reading Not My Monkey, you will find it easier to turn down requests that do not honor you or your time and values. You will spend time working on your own dreams, gaining more respect in the process. Kudos to you for picking this up. You are on the right path. Read, practice it, and thank me now. My prayer is that this book will be a harbinger of freedom for you. That you will finally see what is within the confines of your control and what is without. That when you finally begin to draw the line and stay within the sphere of the former, you would easily rid yourself of the burden of the latter. May you receive strength to proceed with grace as you begin to use the 'No' stamp to assign more value to yourself and your resources.

When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people's monkeys, and let them solve their own problems.

Discover how dangerous an animal can be when it feels threatened or trapped.

Ayun Halliday may not make for the most sensible travel companion, but she is certainly one of the most outrageous, with a knack for inserting herself (and her unwitting cohorts) into bizarre situations around the globe. Curator of kitsch and unabashed aficionada of pop culture, Halliday offers bemused, self-deprecating narration of events from guerilla theater in Romania to drug-induced Apocalypse Now reenactments in Vietnam to a perhaps even more surreal collagen-implant demonstration at a Paris fashion show emceed by Lauren Bacall. On layover in Amsterdam, Halliday finds unlikely trouble in the red-light district—eliciting the ire of a tiny, violent madam, and is forced to explain tampons to luggage-searching soldiers in Kashmir: "They're for ladies. Bleeding ladies." A self-admittedly bumbling tourist, Halliday shares—with razor-sharp wit and to hilarious effect—the travel stories most are too self-conscious to tell. This second edition includes an updated foreword.