This book examines the life of =Anandamay=i M=a, one of the most renowned Hindu holy women of modern times. Lisa Hallstrom paints a vivid portrait of this extraordinary woman, her ideas, and her continuing influence. In the process, the author sheds new light on important themes of Hindu religious life, including the centrality of the guru, the influence of living saints, and the apparent paradox of the worship of the divine feminine and the status of Hindu women.

1. Introduction. 2. The Life Story of Anandamayi Ma. 3. Woman. 4. Saint. 5. Guru. 6. Avatara and Divine Mother. 7. Anandamayi Ma and Gender. Bibliography. Index.

Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

"Brilliantly faceted and extremely funny. . . . While I was reading it, I was making a list of all the people I wanted to send it to, until I realized that I wanted to send it to everyone I know." — Ann Patchett “Improbably charming...will have you chortling and reading lines aloud.” — PEOPLE The internationally bestselling, compulsively readable novel—spiky, sharp, intriguingly dark, and tender—that combines the psychological insight of Sally Rooney with the sharp humor of Nina Stibbe and the emotional resonance of Eleanor Oliphant Is Completely Fine. Martha Friel just turned forty. Once, she worked at Vogue and planned to write a novel. Now, she creates internet content. She used to live in a pied-à-terre in Paris. Now she lives in a gated community in Oxford, the only person she knows without a PhD, a baby or both, in a house she hates but cannot bear to leave. But she must leave, now that her husband Patrick—the kind who cooks, throws her birthday parties, who loves her and has only ever wanted her to be happy—has just moved out. Because there’s something wrong with Martha, and has been for a long time. When she was seventeen, a little bomb went off in her brain and she was never the same. But countless doctors, endless therapy, every kind of drug later, she still doesn’t know what’s wrong, why she spends days unable to get out of bed or alienates both strangers and her loved ones with casually cruel remarks. And she has nowhere to go except her childhood home: a bohemian (dilapidated) townhouse in a romantic (rundown) part of London—to live with her mother, a minorly important sculptor (and major drinker) and her father, a famous poet (though unpublished) and try to survive without the devoted, potty-mouthed sister who made all the chaos bearable back then, and is now too busy or too fed up to deal with her. But maybe, by starting over, Martha will get to write a better ending for herself—and she’ll find out that she’s not quite finished after all.

What do you do, when you find the perfect family, and it's not yours? A charming, funny and irresistible novel about families, friendship and tiny little white lies. The only thing Abi ever wanted was a proper family. So when she falls pregnant by an Australian exchange student in London, she cannot pack up her old life in Croydon fast enough, to start all over in Sydney and make her own family. It is not until she arrives, with three-week-old Jude in tow, that Abi realises Stu is not quite ready to be a father after all. And he is the only person she knows in this hot, dazzling, confusing city, where the job of making friends is turning out to be harder than she thought. That is, until she meets Phyllida, her wealthy, charming, imperious older neighbour, and they become almost like mother and daughter. If only Abi had not told Phil that teeny tiny small lie, the very first day they met... Imagine the warmth of Monica McInerney, the excruciating awkwardness of Offspring and the wit of Liane Moriarty, all rolled into one delightful, warm, funny and totally endearing novel about families – the ones we have, and the ones we want – and the stories we tell ourselves about them. 'Rare and delightful ... a beautifully crafted novel about female relationships. I couldn't put this book down.' Clare Press, Fashion Editor-at-large, Marie Claire 'You Be Mother is the kind of book you pick up...and never want to put down ... you will fall in love with this book.' Lauren Sams, author of She's Having Her Baby

About the Book : Anandamayi Ma (1896-1982), the Mother imbued with bliss , as she was called by her followers, was one of the most significant Indian Saints and one of the very few woman-gurus of our times.This book was first published in 1967 under the

ÿWriting for Blissÿis most fundamentally about reflection, truth, and freedom. With techniques and prompts for both the seasoned and novice writer, it will lead you to tap into your creativity through storytelling and poetry,examine how life-changing experiences can inspire writing,pursue self-examination and self-discovery through the written word, and,understand how published writers have been transformed by writing.Poet and memoirist Raab (Lust) credits her lifelong love of writing and its therapeutic effects with inspiring her to write this thoughtful and detailed primer that targets pretty much anyone interested in writing a memoir. Most compelling here is Raab?s willingness to share her intimate stories (e.g., the loss of a relative, ongoing struggles with cancer, a difficult relationship with her mother). Her revelations are encouraging to writers who feel they need ?permission to take... a voyage of self-discovery.? The book?s seven-step plan includes plenty of guidance, including on learning to ?read like a writer,? and on addressing readers as if ?seated across the table .? Raab covers big topics such as the ?art and power of storytelling? and small details such as choosing pens and notebooks that you enjoy using. She also helps readers with the important step of ?finding your form.? --PUBLISHER'S WEEKLY "Writing for Blissÿis about the profound ways in which we may be transformed in and through the act of writing. I am grateful to Diana Raab for sharing it, and I trust that you will feel the same as you read on. May you savor the journey." --from the foreword by MARK FREEMAN, PhD "By listening to ourselves and being aware of what we are saying and feeling, the true story of our life's past experience is revealed. Diana Raab?s book gives us the insights by which we can achieve this through her life-coaching wisdom and our writing." --BERNIE SIEGEL, MD, author ofÿThe Art of Healing "Only a talented writer who has fought hard to overcome life?s many obstacles could take her readers by the hand and lead them through the writing process with such enormous compassion, amazing insight, and kindness. Diana Raab is a powerful, wise, intelligent guide well worth our following." --JAMES BROWN, author ofÿThe Los Angeles DiariesÿandÿThe River "Writing for Blissÿis far more than a 'how-to manual'; it enlightens the creative process with wisdom and a delightful sense of adventure. Bravo to Bliss!" --LINDA GRAY SEXTON, author ofÿSearching for Mercy Street: My Journey Back to My Mother, Anne Sexton "Uniquely blending inspiring insights with practical advice, Diana guides you on a path to discover the story that is truly inside you?and yearning to be told." --PATRICK SWEENEY, coauthor of the New York Times bestsellerÿSucceed on Your Own Terms DIANA RAAB, PhD, is an award-winning memoirist, poet, blogger, workshop facilitator, thought provoker, and survivor. She?s the author of eight books and over one thousand articles and poems. She lives in Southern California. Learn more at www.DianaRaab.com