At the height of his show career, a beautiful Appaloosa became injured, and he moved from one owner to the next, ultimately experiencing severe abuse and neglect. A rescue group found Joey nearly dead from starvation--and blind. Then he came to Hope Reins, a ranch dedicated to helping kids who had been abused, emotionally wounded, or unwanted by teaching these children to care for rescued animals.mals.

From viral Instagram sensation, lifestyle photographer, and mommy blogger Laura Izumikawa comes Naptime with Joey, a ridiculously delightful photo book of her now internet-famous daughter dressed up in various pop culture costumes—a perfect gift for new parents everywhere. Lights, Camera…Nap! Joey Marie wears many hats (or, rather, wigs): she’s dressed up as Inigo Montoya, Britney Spears, Beyoncé, Pikachu, Anna Wintour, Moana, and Barb from Stranger Things. She’s taken trips to Hawaii, baked croissants, and blasted off to the moon as an astronaut (at least, in her dreams). She’s held occupations such as pizza chef, aerobics instructor, and handy-dandy-fixer-upper (figuratively, of course). She’s inspired a parenting blog, been the face of her mom Laura Izumikawa’s Instagram account—and for the first time, she’s taken the leap from the ranks of internet-baby-snoredom to the pages of a book. Naptime with Joey is chockablock full of over a hundred deliciously adorable photos of Joey dressed up as various pop culture characters, movie stars, musicians, vacationers, and holiday-goers, making this the most fun, festive, and downright delightful gift under the sun!

“(Jill) Biden’s anecdotal portrait of her spouse’s early years spotlights his competitiveness and risk-taking…his role as a peacemaker, devoted brother, and defender of bullied peers…and reveals how…high school, when he became a star athlete and class president, paved the way for leadership roles in college and beyond.” —Publishers Weekly “Young readers are likely to find inspiration and aspiration in young Joey as a relatable, athletic, and tenacious kid who grew into a civic leader.” —School Library Journal Joey is the first ever picture book about the young life of Joe Biden, the 47th Vice President of the United States, and includes never before told family stories about the president-elect and former vice president’s childhood—written by Jill Biden, his spouse. Joe Biden grew up in Scranton, Pennsylvania, the oldest of four children. His parents always encouraged him and his siblings to be independent and strong. The family moved to Wilmington, Delaware, where at twenty-nine, Biden was elected one the youngest United States Senators ever elected. This is his story.

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

Sequel to Joey Pigza Loses Control, a Newbery Honor Book Are they flirting or fighting? This is Joey Pigza's question when the fireworks suddenly start to explode between his long-separated mom and dad, whom he's never really had a chance to see together. The more out of control his parents get, the less in control Joey feels and the more he wants to help make things better. But Joey's ailing tell-it-like-it-is grandmother wants her grandson to see it like it is with his unpredictable parents. Knowing that she is fading fast, she needs Joey to hurry up and show that he can break the Pigza family mold by making a friend in the outside world. The only potential candidate, however, is Olivia Lapp -- Joey's blind homeschooling partner, who brags that she is "blind as a brat" and acts meaner to Joey the more desperate he gets for her friendship -- even if Joey senses there's more to her than meets the eye. In this dazzling episode, Jack Gantos's acclaimed hyperactive hero discovers that settling down isn't good for anything if he can't find a way to stop the people he cares about from winding him up all over again. What Would Joey Do? is a 2003 Bank Street - Best Children's Book of the Year.

"It's dinner time but... Mother Kangaroo cannot find her Joey. She must venture out to find her young one before dinner gets cold. Who will she meet on her quest? Where will she wander? Does she succeed in finding her Joey?" -- Page [4] of cover.

After Joey, a young kangaroo, runs away in search of a better place to live, other animals try out his mother's empty pouch while she is looking for him.