This book "gives you ready-to-use letters and notes for any business, personal, or social situation. From annoucements to apologies, complaints to congratulations, and invitations to introductions, there's something to fit every occasion. Organized into twenty-eight quick reference categories, this book gives you samples for: engagements, weddings and divorces ; births, graduations, and job references ; thank you notes and apologies ; resolving consumer problems ; addressing credit, banking, and financial concerns ; dealing with government programs and issues ; soliciting charitable contributions." -- back cover.

An interactive CD-ROM updates this bestseller with sample letters and templates to help readers get all their correspondence done quickly and painlessly.

Provides advice on mastering body language, emotions, manners, thoughts, and surroundings to project self-confidence to deliver clear and memorable messages.

Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate with Confidence!(r).1,042 Tips to improve your communication and interpersonal skills!You will learn how to: Establish credibility and show concern Transition from criticizing to coaching Listen to negotiate so that everybody feels like a winner Give clear instructions Give and receive usable feedback Ask appropriate questions and answer questions appropriately to gain cooperation Present ideas persuasively and communicate across gender and cultural lines"

Provides 300 model letters that address a variety of personal, social, and business situations.