This book is for those moving their library beyond places to find information. Written by practicing public librarians and an academic librarian with an interest in public libraries, the book focuses on how public libraries can become more community centered and, by doing so, how they can transform both themselves and their communities. The authors argue that focusing on building community through innovative and responsive services and programs will be the best way for the public library to reposition itself in the years to come.

This book focuses on participating libraries that used the 2002 LibQUAL+ survey to collect qualitative and quantitative data for assessing and evaluating their service quality, resource allocations, staffing, technology, and policies. The book provides a wealth of information on this Web-based marketing instrument that measures users' perceptions of library service quality. Library professionals dealing withor interested inlibrary service quality assessment will benefit from the practical examples and graphical representations found in this essential work.

This volume of Advances in Library Administration and Organization will focus on the future of library spaces. Libraries are dealing with unprecedented changes on several fronts and these factors understandably impact physical library space. Looking toward the future what changes can we expect to see in how libraries use space?

As society struggles with issues related to the scope and effectiveness of government, librarians must ask, “How and why will communities support public libraries in the future?” This book covers public library administration in a comprehensive and detailed manner.