More than 70% of customers consult online reviews and take them very seriously. A disgruntled customer on Yelp might have more clout than a guidebook, magazine, or newspaper. This review-driven marketplace terrifies many businesses. But some have learnt to navigate and profit from customer reviews. Bill Tancer takes readers on a fascinating journey inside that world, to find out why one Los Angeles barber advertised his one-star reviews and how one scrappy hotel became the highest rated in London. Tancer's fascinating stories and data-driven research reveal how sites like Yelp and TripAdvisor are changing the way we interact and show how business owners can leverage online reviews to find greater success.

The #1 New York Times bestselling author of Mrs. Everything and In Her Shoes masterfully combines Stephen King with Donna Tartt, plus a twist of Shirley Jackson, in this timely tale that spikes horror with humor and asks whose stories matter—and who gets to decide. Laurel Spellman is the most respected and feared literary critic in America. For years—more than she wants to admit—she’s written acid-etched reviews, gleefully goring sacred cows, anointing Great American Novelists, keeping the mob of scribbling women in their place while enjoying all the perks of her position. She doesn’t want to lose her spot on top of the literary world—not any more than she wants to replace her decades-old cartoon head shot with a new photograph. But when Laurel ends up taking a group of bibliophiles on a tour of literary Paris, she meets her worst nightmare: an eager debut author of commercial fiction named Tess Kravitz. Laurel despises books like Tess’s: easy reads with happy endings, where the fat girl finds true love, or happiness through yoga. She can’t stand Tess herself, a chirpy, chunky blond with a totebag full of a seemingly inexhaustible supply of her book, The Comfort Diet. But Tess is undeterred by Laurel’s scorn. She makes it clear that she’ll do anything—absolutely anything—to get her book on Laurel’s radar. As author and critic play cat and mouse in Paris, ominous tokens appear, dark secrets are revealed, and Laurel finds herself haunted by her history and tormented by Tess’s book. The line between reality and fantasy begins to blur in a clash between an aging critic who will do anything to hold on to what she has, and a desperate author, who will stop at nothing to get what she wants.

We are all critics now. From social media "likes" to reviews on Yelp and Rotten Tomatoes, we're constantly asked to give our opinion and offer feedback. Everyone's a Critic is a curated collection of the best and brightest New Yorker cartoonists celebrating the art of the drawn critique, whether about restaurants, art, sports, dates, friends, or modern life. Featuring the work of thirty-six masters of the cartoon, including Roz Chast, Sam Gross, Nick Downes, Liza Donnelly, Bob Mankoff, Michael Maslin, and Mick Stevens, over half the cartoons in this book appear in print for the first time.

Stories of how we learn to feel good enough, from psychotherapist and award-winning writer Julia Bueno. Have you ever struggled to feel good enough? Do you find that you treat yourself worse than you'd ever treat a friend or family member? EVERYONE'S A CRITIC is a powerful, potentially life-changing exploration of self-criticism, which psychotherapist Julia Bueno has found to be at the centre of almost all the problems that clients bring to her consulting room. Built around beautifully written case studies drawn from Julia's own practice, Bueno's book argues that self-criticism is a universal issue that most of us need to tackle in order to have a happier life - and gives readers a variety of stories and tools in order to begin to help themselves.

The New York Times film critic shows why we need criticism now more than ever Few could explain, let alone seek out, a career in criticism. Yet what A.O. Scott shows in Better Living Through Criticism is that we are, in fact, all critics: because critical thinking informs almost every aspect of artistic creation, of civil action, of interpersonal life. With penetrating insight and warm humor, Scott shows that while individual critics--himself included--can make mistakes and find flaws where they shouldn't, criticism as a discipline is one of the noblest, most creative, and urgent activities of modern existence. Using his own film criticism as a starting point--everything from his infamous dismissal of the international blockbuster The Avengers to his intense affection for Pixar's animated Ratatouille--Scott expands outward, easily guiding readers through the complexities of Rilke and Shelley, the origins of Chuck Berry and the Rolling Stones, the power of Marina Abramovich and 'Ode on a Grecian Urn.' Drawing on the long tradition of criticism from Aristotle to Susan Sontag, Scott shows that real criticism was and always will be the breath of fresh air that allows true creativity to thrive. "The time for criticism is always now," Scott explains, "because the imperative to think clearly, to insist on the necessary balance of reason and passion, never goes away."

After a humiliating scandal, a young writer flees to the West Coast, where she is drawn into the morally ambiguous orbit of a charismatic filmmaker and the teenage girls who are her next subjects. FINALIST FOR THE LAMBDA LITERARY AWARD • ONE OF BUZZFEED’S BEST BOOKS OF THE YEAR • “A blistering story about the costs of creating art.”—O: The Oprah Magazine Not too long ago, Cass was a promising young playwright in New York, hailed as “a fierce new voice” and “queer, feminist, and ready to spill the tea.” But at the height of all this attention, Cass finds herself at the center of a searing public shaming, and flees to Los Angeles to escape—and reinvent herself. There she meets her next-door neighbor Caroline, a magnetic filmmaker on the rise, as well as the pack of teenage girls who hang around her house. They are the subjects of Caroline’s next semidocumentary movie, which follows the girls’ clandestine activity: a Fight Club inspired by the violent classic. As Cass is drawn into the film’s orbit, she is awed by Caroline’s ambition and confidence. But over time, she becomes troubled by how deeply Caroline is manipulating the teens in the name of art—especially as the consequences become increasingly disturbing. With her past proving hard to shake and her future one she’s no longer sure she wants, Cass is forced to reckon with her own ambitions and confront what she has come to believe about the steep price of success.

With this 52 Week Movie Challenge, everyone can be a movie critic! Every 2-page spread in this book is a chance to challenge yourself to a new movie watching experience. There are 52 challenges with such topics as "A Film That Won 'Best Picture'", "Low Budget, Big Box Office", and "Adapted From A Book." Pick a film that fits the challenge topic, watch it, rate it, and analyze it. Do them in order or jumble them up. It's really up to you. Each challenge has space for you to record specifics about the movies you watch (title, year released, rating, stars, directors, producers, writers, awards, etc.). There are also questions to answer about the films and bits of film trivia scattered throughout. Makes a great gift for film students, movie buffs and even casual movie watchers. Look For Other Books In The "Challenge Books" Series: Everyone's A Critic - 52 Week Book Challenge 50 States Travel Challenge Everyone's A Food Critic - 52 Week Restaurant Challenge