The long-term social benefits of building an inclusive information society: a national action plan. As our social institutions migrate into cyberspace, the digitally disenfranchised face increasing hardships. What happens when—in search of quick and cheap fixes—a government office shuts down and is replaced by a public Web site? What happens when a company accepts only online job applications? Inevitably, those most in need of the services and opportunities offered are further marginalized. In Digital Nation, Tony Wilhelm shows us how to build a more inclusive information society, offering a plan that reaps the benefits offered by the new technology while avoiding the pitfalls of social exclusion. Technology, he tells us, isn't the problem—it's the use of technology that can empower or control, unite or divide; we need to recover the ideas of social justice and fairness that have been lost in the rush to make things faster and cheaper. In Wilhelm's vision of an inclusive digital nation, everyone can take advantage of the new technology. With everyone part of the information society, we can revolutionize the way we educate our citizens, deliver healthcare, and engage in productive work. The result will be increased efficiency and productivity that will lead to long-term savings of billions of dollars and an enhanced quality of life as technology expands choice and opportunity. We can begin to bring this about by expanding access to computers and making it easier to acquire digital literacy skills. To do nothing—to turn a blind eye to the promise of an inclusive technology—would cost us socially and economically. Digital Nation's call for action sets the terms for a new debate on bridging the digital divide.

The long-term social benefits of building an inclusive information society: a national action plan. As our social institutions migrate into cyberspace, the digitally disenfranchised face increasing hardships. What happens when—in search of quick and cheap fixes—a government office shuts down and is replaced by a public Web site? What happens when a company accepts only online job applications? Inevitably, those most in need of the services and opportunities offered are further marginalized. In Digital Nation, Tony Wilhelm shows us how to build a more inclusive information society, offering a plan that reaps the benefits offered by the new technology while avoiding the pitfalls of social exclusion. Technology, he tells us, isn't the problem—it's the use of technology that can empower or control, unite or divide; we need to recover the ideas of social justice and fairness that have been lost in the rush to make things faster and cheaper. In Wilhelm's vision of an inclusive digital nation, everyone can take advantage of the new technology. With everyone part of the information society, we can revolutionize the way we educate our citizens, deliver healthcare, and engage in productive work. The result will be increased efficiency and productivity that will lead to long-term savings of billions of dollars and an enhanced quality of life as technology expands choice and opportunity. We can begin to bring this about by expanding access to computers and making it easier to acquire digital literacy skills. To do nothing—to turn a blind eye to the promise of an inclusive technology—would cost us socially and economically. Digital Nation's call for action sets the terms for a new debate on bridging the digital divide.

This book constitutes the refereed conference proceedings of the 16th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2017, held in Delhi, India, in November 2017. The 45 revised full papers presented were carefully reviewed and selected from 92 submissions. They are organized in the following topical sections: Adoption of Smart Services; Assessment of ICT Enabled Smart Initiatives; Analytics for Smart Governance; Social Media and Web 3.0 for Smartness; and Smart Solutions for the Future.

Why the privatization of British Telecom signaled a pivotal moment in the rise of neoliberalism, and how it was shaped by the longer development and digitalization of Britain’s telecommunications infrastructure. When Margaret Thatcher sold British Telecom for £3.6 billion in 1984, it became not only, at the time, the largest stock flotation in history, but also a watershed moment in the rise of neoliberalism and deregulation. In Visions of a Digital Nation, Jacob Ward offers an incisive interdisciplinary perspective on how technology prefigured this pivot. Giving due consideration to the politicians, engineers, and managers who paved the way for this historic moment, Ward illustrates how the decision validated the privatization of public utilities and tied digital technology to free market rationales. In this examination of the national and, at times, global history of technology, Ward’s approach is sweeping. Utilizing infrastructure studies, environmental history, and urban and local history, Ward explores Britain’s nationalist and welfarist plans for a digital information utility and shows how these projects contested and adapted to the “market turn” under Margaret Thatcher. Ultimately, Visions of a Digital Nation compellingly argues that politicians did not impose neoliberalism top-down, but that technology, engineers, and managers shaped these politics from the bottom up.

Missing from the ongoing conversation about the titanic forces reshaping national journalism is the meaning of daily professional journalism in communities where the majority of Americans live. Edgar Simpson spent a year intimately engaged with all the news streams available in two Midwest counties—one where a daily newspaper had closed and one where a daily newspaper continues to operate—to better understand and illuminate national news trends and translate them to specific communities. News, Public Affairs, and the Public Sphere in a Digital Nation: Rise of the Audience outlines the clear implications for representative democracy in the face of a daily professional journalism in retreat. If the U.S. system is to thrive, more resources at the community level must be marshaled to support journalism. Further, citizens will have to become increasingly sophisticated in understanding the type of content they are consuming and, more importantly, what information they are not consuming. This book not only puts the problems in stark terms but offers unique, community-based solutions.

The long-term social benefits of building an inclusive information society: a national action plan.