How can we intervene in the systemic bureaucratic dysfunction that beleaguers the public sector? De Jong examines the roots of this dysfunction and presents a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector, and the clinical work of the Kafka Brigade—a social enterprise based in the Netherlands dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic reform. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and addressing the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social concerns. De Jong argues that successfully remedying bureaucratic dysfunction depends on employing diagnostics capable of distinguishing and dissecting various kinds of dysfunction. The “Anna Karenina principle” applies here: all well functioning bureaucracies are alike; every dysfunctional bureaucracy is dysfunctional in its own way. The author also asserts that the worst dysfunction occurs when multiple organizations share responsibility for a problem, but no single organization is primarily responsible for solving it. This points to a need for creating and reinforcing distributed problem solving capacity focused on deep (cross-)organizational learning and revised accountability structures. Our best approach to dealing with dysfunction may therefore not be top-down regulatory reform, but rather relentless bottom-up and cross-boundary leadership and innovation. Using fourteen clinical cases of bureaucratic dysfunction investigated by the Kafka Brigade, the author demonstrates how a proper process for identifying, defining, diagnosing, and remedying the problem can produce better outcomes.

Dealing with Dysfunction provides a real-life view of a college department gone awry. A complete lack of trust exists between faculty, department chairs past and present; and particularly within the faculty itself. Name calling, sabotage, and an unwillingness to even be in the same room with department colleaguesto discuss matters involving student and program concerns have become the norm. When pressed to participate in a meeting, one faculty member states: “You can make me come there, but you can’t make me say a word, and I won’t.” Acknowledging the professionalism of the vast majority of college professors that staff institutions of higher education, Dealing with Dysfunction looks at the options a chair and dean have available to them when dealing with a cadre of professors in a department that unable to work together.

Is there a silver lining to growing up in a dysfunctional family? Twenty-four survivors recount their stories—and the strengths forged in the chaos. Living in a dysfunctional family isn’t easy. But while you can’t choose where you come from, you can choose the lessons you take away. Bestselling recovery author Karen Casey looks at stories of people who grew up in dysfunctional families and “the good stuff” that can, ironically, come from the experience. She interviews survivors who emerged from the fires of turbulent households affected by abuse, addiction, or other problems, and reveals how they came to process their often-harrowing personal trials and, against the odds, triumph over their difficulties—using skills they honed in response to their childhoods. In The Good Stuff from Growing Up in a Dysfunctional Family, Casey reveals the stories and the skills they developed to live more creative and fulfilling lives, and not just survive but thrive. “Using her interviews as groundwork, she explores the benefits that result from surviving in a dysfunctional family, including resiliency, perseverance, a sense of humor, forgiveness, kindness, and the ability to discern real love.” —Publishers Weekly “You just can’t go wrong with Karen Casey.” —Earnie Larson, author of Stage II Recovery

Practical exercises and hands-on tools to bring to life the timeless advice found in the author’s best-selling book, The Five Dysfunctions of a Team In the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers specific, practical guidance for overcoming the five dysfunctions, using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.

A unique insight into corporate team building within a global giant. Lessons from Mars challenges the prevailing orthodoxy of corporate team building and offers an alternative framework along with a set of tools and techniques. Based on the author's 20-plus years of experience working with teams and six years of research specifically on Mars teams, the book offers a unique view into this closely-held private company and how it has unlocked the power of collaboration. '...it turns out that while women are from Venus, valuable lessons in corporate management are from Mars, Inc.' Roy Sekoff, Founding Editor, The Huffington Post

"Helping and giving are good but some types are unintentionally unhelpful and unhealthy. Unhealthy Helping contains psychology-based explanations and solutions for people who help and give in ways that are harmful to themselves, others, or their relationships. Psychology professor and Psychology Today blogger Shawn Meghan Burn explores codependent and dysfunctional helping and giving relationships, how to tell the difference between unhealthy and healthy helping and giving, the social and psychological sources of codependence and unhealthy helping and giving, and how even the best intentions can go unexpectedly wrong (and what to do about it). Unhealthy Helping will help you find that helping and giving sweet spot where your help is truly helpful and your giving is healthy for others, your relationships, and for you."--Back cover.