This volume brings together two prominent strands in second language acquisition theory and research: the concept of learner autonomy and computer-assisted language learning (CALL). Learner autonomy supports learners in becoming more reflective and communicative and in experimenting with language and language learning. CALL environments offer more and qualitatively different opportunities for learner autonomy than the traditional language classroom. This book offers researchers a starting point into researching learner autonomy in CALL contexts and offers teachers practical advice on chances and pitfalls in realizing learner autonomy goals in the CALL-supported classroom.

Blended learning has recently been gaining popularity within educational fields. Examining the impact that computer-assisted techniques have on foreign language education will provide more effective ways to enhance learning techniques for educators and students alike. Applications of CALL Theory in ESL and EFL Environments is a pivotal reference source that discusses recent advances relating to online teaching and learning of foreign languages. Highlighting relevant topics such as electronic portfolio assessments, corpus linguists, flipped learning models, and student engagement, this scholarly resource is ideal for educators, academicians, students, and researchers that are interested in staying current on the latest technologies and methodologies in foreign language learning.

When the first edition of CALL Environments was published in 1999 (Alexandria, VA: TESOL), it filled a distinct need for a computer assisted language learning (CALL) text focused specifically on second language acquisition (SLA). Much has happened in the world of technology since then, but the need to maintain this connectionbetween research on both CALL and SLA still exists. This second edition continues to meet that need by highlighting new tools, discussing new research, and proposing new practical applications. And many of the chapters, which discuss topics such as visual literacy, critical thinking, and creativity, address content from the revised National Education Technology Standards for Students. As Egbert and Hanson-Smith point out, although technology presents a whole new language, the language of technology is not the most crucial information that educators need in order to use computers and the Internet effectively in their language classrooms. More important is an understanding of good pedagogy and the relationships among teaching, learning, and technological environments. This volume builds on the structure of the first edition, based on the eight conditions for optimal learning environments, by adding suggestions for projects and questions for reflection at the end of each chapter, as well as an index of terms used throughout the book.

The book describes, in theory and through the presentation of empirical research, how we can develop learner autonomy and work towards reflective and communicative learners that are not afraid to experiment with language and language learning in CALL environments.

Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amy’s work has always been infused with c- ative intensity, so I knew the book would be as interesting for established speech professionals as for readers new to the speech-processing industry. The fact that I would be writing the foreward with Bill Scholz made the job even more enjoyable. Bill and I have known each other since he was at UNISYS directing projects that had a profound impact on speech-recognition tools and applications. Bill Scholz The opportunity to prepare this foreword with Judith provides me with a rare oppor- nity to collaborate with a seasoned speech professional to identify numerous signi- cant contributions to the field offered by the contributors whom Amy has recruited. Judith and I have had our eyes opened by the ideas and analyses offered by this collection of authors. Speech recognition no longer needs be relegated to the ca- gory of an experimental future technology; it is here today with sufficient capability to address the most challenging of tasks. And the point-click-type approach to GUI control is no longer sufficient, especially in the context of limitations of mode- day hand held devices. Instead, VUI and GUI are being integrated into unified multimodal solutions that are maturing into the fundamental paradigm for comput- human interaction in the future.

Building Call Center Culture is a complete management book for every team lead, supervisor, manager and senior executive that supervises outbound and inbound sales and customer service contact centers. It stands out in two distinct ways from many other management books. First, Building Call Center Culture focuses entirely on managing the unique culture and environment that is a call center and customer contact center. Second, it is dedicated to the people-to-people side of the call center. People count, motivation matters and creating a world class communication culture is critical to success. By exploring the human side of call center operations, Building Call Center Culture identifies people supervision as its central premise.

The present volume in the series focuses on homes, residences, and dwellings. Although many fields have had a long-standing interest in different aspects of home environments, the topic has recently come to the forefront in the interdisciplinary environment and behavior field. Researchers and theorists from many disciplines have begun to meet regularly, share ideas and perspectives, and move the investigation of psychological, social, and behavioral aspects of home environments to the central arena of environment and behavior studies. This volume representative-though not comprehensive attempts to provide a sampling of contemporary perspectives on the study of home environments. As in previous volumes, the authors are drawn from a variety of disciplines, including environmental design fields of architecture and planning, and from the social science fields of psychology, sociology, anthropology, and history. This diversity of authors and perspectives makes salient the principle that the study of homes in relation to behav ior requires the contributions of many disciplines. Moreover, the chap ters in this volume reflect an array of research and theoretical view points, different scales of home environments (e.g., objects and areas, the home as a whole, the home as embedded in neighborhood and communities, etc.), design and policy issues, and, necessarily, a com parative and cross-cultural perspective. Home environments are at the core of human life in most cultures, and it is hoped that the contributions to this volume display the excite ment, potential, and importance of research and theory on homes.