Named the Best Management Book of 2021 by strategy+business Named one of "this month's top titles" in the Financial Times in September 2021 Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Management & Culture category A plan for conquering collaborative overload to drive performance and innovation, reduce burnout, and enhance well-being. Most organizations have created always-on work contexts that are burning people out and hurting performance rather than delivering productivity, innovation and engagement. Collaborative work consumes 85% of employees' time and is drifting earlier into the morning, later into the night, and deeper into the weekend. The dilemma is that we all need to collaborate more to create effective organizations and vibrant careers for ourselves. But conventional wisdom on teamwork and collaboration has created too much of the wrong kind of collaboration, which hurts our performance, health and overall well-being. In Beyond Collaboration Overload, Babson professor Rob Cross solves this paradox by showing how top performers who thrive at work collaborate in a more purposeful way that makes them 18-24% more efficient than their peers. Good collaborators are distinguished by the efficiency and intentionality of their collaboration—not the size of their network or the length of their workday. Through landmark research with more than 300 organizations, in-depth stories, and tools, Beyond Collaboration Overload will coach you to reclaim close to a day a week when you: Identify and challenge beliefs that lead you to collaborate too quickly Impose structure in your work to prevent unproductive collaboration Alter behaviors to create more efficient collaboration It then outlines how successful people invest this reclaimed time to: Cultivate a broad network—not a big one—for innovation and scale Energize others—a strong predictor of high performance Connect with others to reduce micro-stressors and enhance physical and mental well-being Cross' framework provides relief from the definitive problem of our age—dysfunctional collaboration at the expense of our performance, health and overall well-being.

Companies consume 85% of workers' time in collaborative activities. But they have no idea if all this collaboration benefits corporate performance, individual productivity, or employee well-being. Today's corporations are plagued by stress, loss of engagement, and attrition, which cripple them in their quest for a competitive edge. What's going on? Collaboration. Yes, that seemingly Good Thing all companies encourage is creating overload and burnout. It crushes our vitality and well-being, prevents us from being innovative, and blocks our companies from being the most successful organizations they could be. To some this is surprising. It's assumed that it's always better to collaborate more—and faster. But the toll of all this time on collaborative platforms, email, phone and video calls, meetings, and texts after work is far more severe than companies know. So what can be done? In his breakthrough research using network analysis and hundreds of in-depth interviews, Rob Cross has found the answer to collaboration overload. By taking action on three fronts, the best performers streamline collaboration and keep overload from derailing their careers. They use their freed-up time to invest in collaboration activities that drive performance by: Mobilizing a broad network for scale Creating "pull" by drawing people and ideas to them Engaging in renewal activities to promote well-being High performers in today's hyperconnected world create enormous impact through their networks while, amazingly, spending the least amount of time on collaborative tasks. They don't do anything magical. They simply make sure that they collaborate only where they can add unique value—and only where collaboration provides unique value to them. You can do it too. And by applying these collaborators' best practices, you can reclaim a whopping 18 percent to 24 percent of your time—a workday every week—to invest in activities that contribute to your professional success and your overall well-being.

"Contemporary ways of working are not working, even for professionals and managers in what used to be considered "good" jobs. Companies are responding to global competition and pressure from financial markets by adopting management practices and staffing strategies that push workers to do more and more with less and less. New technologies facilitate always-on availability, normalizing 24/7 job expectations. This new intensity spawns chronic stress in the form of overload - feelings of too much to do and too little time to do it. Kelly and Moen argue this way of working is both unhealthy and unsustainable. Employees burn out, quit, or lack the time or energy to bring their best contributions to their jobs. Organizations lose out along with individuals, families, and communities. This book moves beyond familiar tropes about 'work-life balance' to argue that the problem lies not in the effort to 'balance' but in the very nature of contemporary work. Overload harms workers of all genders, ages, and life stages as well as the bottom lines of corporations. What can be done? Kelly and Moen draw on five years of research, including a major field experiment, in a Fortune 500 firm to describe a new approach to making work more sane and sustainable. The initiative, called STAR, prompts imaginative yet feasible changes (or work redesigns) that improve employees' health, wellbeing, and ability to manage both their personal and their work lives. They find the firm also benefits through increased job satisfaction and reduced turnover"

Two experts in business and psychology describe the detrimental effect that groupthink has on decision-making and explain how to combine ideas from management and social sciences to help improve problem-solving through non-deliberative decision-making. 20,000 first printing.

In an era of intense interest in educational reform, spurred by increasing global competition for jobs and advancement, it is more critical than ever to understand the nature of learning. And although much attention is paid to differences between learners, short shrift is often given to cognitive functions that characterize successful learning for all students. Yet these are the very functions that determine the difference between successful and rewarding learning versus merely “doing” without truly learning. Firmly grounded in the principles of neuropsychology, Beyond Individual Differences analyzes both successful and unproductive learning in terms of the brain’s organizing processes – that is, its unconscious sifting, selecting, and meaning-making that enable students to incorporate and build on what they’ve learned in the past. At the same time, it explores the learning situations that cause organization to break down and offers several preventive strategies. Key areas of coverage include: The complex role of mental organization in learning and education. Specific organizing processes and the links to success or failure in learning. Information/cognitive overload. The student’s experience of learning and its impact on development. Accommodating a range of individual differences in the classroom. Practices for supporting students’ unconscious organizing processes. Beyond Individual Differences is essential reading for a wide range of professionals and policy makers as well as researchers and graduate students in school and clinical child psychology, special and general education, social work and school counseling, speech therapy, and neuropsychology.

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

This book covers the ever-increasing problem of information overload from both the professional and academic perspectives. Focusing on the needs of practicing engineers and professional communicators, it addresses the causes and costs of information overload, along with strategies and techniques for reducing and minimizing its negative effects. The theoretical framework of information overload and ideas for future research are also presented. The book brings together an international group of authors, providing a truly global point of view on this important, rarely covered topic.