Summaries a portion of the research conducted under a two-year joint project of the American Society for Training and Development and the U.S. Department of Labor.

This work focuses on basic skills training, presented under four themes - understanding the need for workplace literacy, identifying training needs, examples of practise, and approaches. The chapters aim to provide a map for workers who do not have the basic skills for the emerging workplace.

Soft Skills for the Workplace is a nontraditional approach to learning basic employability skills needed in today's workplace. Well-developed soft skills help an individual find a job, perform well in the workplace, and gain personal success in life and career. By studying this text, you will learn the soft skills that employers recommend, and require, of employees. Learning how to interact professionally with customers, coworkers, and employers is one sure way to prepare for your future. In today's workplace, it is necessary to have job-specific skills to perform on the job as well as know-how to interact with coworkers and customers. You may be the most qualified person in your field in terms of hard skills, but if you lack soft skills, you may have a challenge finding and retaining employment. No matter your career choice, Soft Skills for the Workplace will help you help you jump-start your future. In today's competitive work environment, well-developed employability skills can help you stand out in the crowd Soft skills are the new hard skills for the 21st century.

Literacy or basic skills instruction for the workplace is a new and evolving field of practice for trainers, program planners and other partners in business, industry and education. With the growing gap between workplace demands and workforce skills increasing, there is now a need to ensure that employees with basic skills deficiencies have education and training opportunities. Exactly how to go about this endeavour has been an area of concern for both employers and union leaders alike. Basic Skills in the Workplace is a response to this need. It is a useful resource and day-to-day practical g.