Happy workers will be more productive workers! In this heartwarming handbook, best-selling author, Barbara Glanz gives you 180 morale-boosting ideas to help you bring more caring, communication, respect, and appreciation to the place where you work. Whether you are an employee or a manager, you can learn to "spread your contagious enthusiasm" and make a difference every single day!

From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.

You can no longer count on old motivational tricks to inspire loyalty among your associates. The rules of leading have changed, and now you must be able to take a diverse team and win with them quickly. Barry Banther knows how to equip you for today’s business world because he knows what lasting leadership is made of. He has identified five qualities that aren’t things leaders have; rather, they are things they give away freely and frequently to everyone they lead in the workplace. By embracing and demonstrating the five qualities expounded in this book, you will become a leader who brings out the best in your associates, whether you’re a new manager or you occupy a C-suite office. Banther consults with and trains the teams of CEOs of family-owned as well as Fortune 100 companies. He has been the lead consultant on more than 400 leadership development engagements and has written 50-plus leadership training programs that are used by companies worldwide. After a career in broadcasting and, later, teaching and administration at the college level, Banther served three Florida governors as their appointee to oversee private higher education and was elected to an unprecedented three terms as chairman of the Florida State Board of Independent Colleges and Universities. Having learned the hard way—caring about numbers rather than people—Banther can tell you with confidence that when leaders put others first they themselves become more valuable to their team and their company than any authority or job title could ever mandate! That’s also the best way to grow your bottom line: deploy the right people with the right skills at the right time to create loyal and repeat customers!

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