Summaries a portion of the research conducted under a two-year joint project of the American Society for Training and Development and the U.S. Department of Labor.

“After teaching a course to college students pursuing trade careers, George Searles realized his students needed a book that focused on practical applications, rather than theory—and that explored workplace communication in a user-friendly tone. Workplace Communications: The Basics takes a down-to-earth approach to writing and communicating on the job, teaching the essentials in an accessible style appropriate for any student or course. The clear, concise nature of the book meets the needs of not only its originally intended audience, but the needs of students taking technical communication at a wide range of institutions for any major as well. The Seventh Edition retains and enhances the text’s pedagogical aids, rich examples, and practical exercises, preparing students to communicate successfully in any workplace environment.”--Publisher’s description.

Fundamentals of Workplace Learning is a comprehensive guide to how people learn in the workplace, and the issues and challenges involved. Examining the essential aspects of workplace learning and unravelling the various influences which affect the success of work-based learners, Knud Illeris presents a holistic model to explain how diverse individuals can be encouraged and invited to learn at work. Approaching workplace learning from the perspective of learners as human beings, with complex social and psychological needs, as opposed to resources to be managed, this book examines in detail the key issues surrounding workplace learning, including: The workplace environment as a learning space Workplace learning as competence development A multitude of different kinds of workplace learning arrangements Job-transcending learning initiatives The interaction between formal and informal learning environments The challenges presented by specific groups: early school leavers, elderly workers and the new young generation. Presenting conclusions on workplace learning and possibilities for the future this book focuses on a way forward while detailing the fundamentals of successful workplace learning. It will appeal to everyone involved in understanding and improving learning in the workplace including educationalists, business students, managers, personnel and educational leaders.

Workplace Basics is the first book in DTR Inc.'s series for classroom and on the job work readiness and customer service training. This is the second edition of the book, published in November of 2013. A complete volume including all four modules with additional instructor tools is now available. Visit www.DTRConsulting.BIZ/workreadiness.htm for more information. At the end of each book are two workplace scenarios where things go right and things go wrong. Use the scenarios in the books as read and discuss exercises after teaching the material in the book, or to create your own certification tests. This first book, Workplace Basics, covers topics that all workers need to know, that many employers assume they do know, but that many workers, in reality, do not know. This often leads to supervisors and managers becoming very frustrated with workers who, otherwise, would be top performers. The book starts by explaining the profit motive of businesses and the relationship between profits and job security and employee compensation. The goal is to clearly demonstrate that employees' life goals are closely aligned to the success of the company for which they work. After this introduction, the book covers behaviors that employees need to follow help ensure a successful workplace, which in turn, helps keep the company profitable and everyone employed. Topics include: absenteeism, tardiness, use of sick days, proper grooming, safety in the workplace, how life style and habits away from work impacts work, avoiding harassment and discrimination at work, dating in the workplace, being dependable, being responsible, the difference between raises and promotions, and more. In addition to being valuable for existing employees, this book is ideal to use as part of a company's new employee orientation process.

Informal Learning Basics provides training and development professionals with guidance and practical lessons on harnessing the vast potential of informal learning in their organizations. While formal training has been the focus of many corporate training programs for the past century or more, much of the actual knowledge and many of the skills workers use in performing their jobs are nonetheless developed informally. Informal Learning Basics will assist you in recognizing and utilizing the informal learning possibilities in your company, and will show you how to create a framework of highly cost-effective training opportunities and a culture in which your employees are able to learn and grow in an efficient and unobtrusive way. In addition to providing an in-depth study of the concepts of informal learning, Informal Learning Basics also offers: -an analysis of how workers develop much of the knowledge for their jobs informally -real-world case examples of informal learners -an examination of the nine principles which govern informal learning in the workplace -suggestions on how to blend formal and informal learning in your organization -descriptions of specific activities for both group and individual informal learning opportunities - a discussion of the importance of support personnel in creating and maintaining effective informal learning programs - an exploration of the significant role played by technology in informal learning - information on the importance of providing a codified framework for informal learning in your organization - a consideration of the fact that traditional approaches to evaluating training are often ineffective when evaluating informal learning, and suggestions on how to best evaluate informal learning programs. In an era where organizations of all shapes and sizes are increasingly focused on cutting budgets and maximizing the return on their training investment, incorporating informal learning opportunities into your training programs will result in competent and knowledgeable employees, and great ROI for your company. With its wealth of insight and information on capturing the potential of informal learning and using it to your organization’s advantage, Informal Learning Basics is essential reading for every training and development professional.