In the face of fiscal scandals like Enron, this book offers a powerful research-based, field-tested model for building trust within an organization. With 70 percent new material, this revised and expanded edition is less academic than the first edition and includes new examples, tips, tools and exercises.

Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility – not just leaders – to build and sustain trust in their workplaces. Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors' more than 20 years of rigorous research and “in the trenches” trust building experience with hundreds of organizations and thousands of people around the world. As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace – trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace. In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations. Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don't just want and need trustworthy relationships – they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust - one thought, intention, and behavior at a time.

An expert guide to resolving coworker conflicts and healing hurt feelings and resentments, to create a more productive—and pleasant—environment. Are you feeling less engaged, less committed, and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work, or “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or you may be wondering how to help others reeling from broken trust. No matter your vantage point, this new book from two award-winning authors and consultants to top-tier organizations offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach helps you reframe the experience, take responsibility, forgive, let go, and move on. You can feel motivated to go to work again—and safe to be more fully who you are, giving your organization your best thinking, highest intention, risk-taking, and creativity. And in a place of self-discovery, self-trust, and authenticity, you can connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first to focus specifically on the workplace—and the first to give equal weight to what to do when you have hurt others. “Rebuilding trust is a job you cannot ignore if you want a thriving workplace. Don’t miss this book.” —John Kador, author of Effective Apology

In competitive global economy, organisations sometimes must make difficult or even painful changes. This title is about trust - the power when it exists, the problems when it doesn't, the pain when it is betrayed and what you can do to restore it. It provides an approach to trust that outlines a common language to discuss trust constructively.

Sexual misconduct by clergy is a devastating issue that reaches across all denominations, damaging the credibility of the church in its wake. The media regularly reports on the moral failure of leaders and abuse at the hands of those who are supposed to be trustworthy. Betrayal of Trust focuses on a common scenario of abuse--sexual involvement between a male pastor and a female congregant--and offers practical solutions on how to respond to and prevent this betrayal of trust. This book presents methods that will help churches respond sensitively to victims and implement policies and procedures to prevent abuse from taking place. For clergy who may be at risk for this behavior, it offers help in establishing appropriate boundaries. This second edition includes a new chapter that offers help for the wandering pastor and a risk-determination questionnaire for pastors who may become abusers.

Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren’t aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level—not just those at the top—can take action and change his or her behavior to create, build, and sustain trust in the workplace. Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when it’s been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust: the energy that exists when it’s present, the pain that arises when it’s been broken, and the transformation that occurs when it’s been restored. This revised edition is a new and improved guide for people who want to unleash the power of what they’re able to accomplish through building trust-based workplace relationships.