Witnesses: Dr. Arnold Milstein, M.D., MPH, Physician Consultant, Mercer Human Resources Consulting, San Francisco, CA; John M. Bertko, F.S.A., MAAA, V.P. & Chief Actuary, Humana, Inc., Louisville, KY; Howard Leach, Human Resources Mgr., Logan Aluminum, Inc., Russellville, KY; & Gail Shearer, Dir., Health Policy Analysis, Consumers Union, Wash., DC. Submissions for the record: Prepared statements of Sen. Robert F. Bennett from UT, Chmn., & Rep. Pete Stark from CA, Ranking Minority Member, Joint Econ. Comm., & chart entitled Out-of-Pocket Spending Falls as Per-Capita Spending Climbs.Ó Illustrations.

"Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand the differences between healthcare and other consumer-driven markets, what factors are most important for consumers in seeking care providers, how consumers make decisions about healthcare, the system-wide effects of increased consumer choice in healthcare, [and] the important distinction between patients and consumers"--

The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication Proceedings and post-proceedings of referred international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing.

This book provides a balanced 360 degree view of consumer directed health care. It provides insight, analysis, and original research to help us see more clearly the important dimension in the future of American health care.

Professor Herzlinger documents how the consumer-driven health caremovement is being implemented and its impact on insurers,providers, new intermediaries, and governments. With additionalcontributions by health care's leading strategists,innovators, regulators and scholars, Consumer-Driven HealthCare presents a compelling vision of a health care system builtto satisfy the people it serves. This comprehensive resource includes the most important thinkingon the topic and compelling case studies of consumer-driven healthcare (CDHC) in action, here and abroad, including newconsumer-driven intermediaries for information and support; typesof insurance plans; focused factories for delivering health care;personalized drugs and devices; and government roles.