How do you develop the special qualities that bring success as a leader? To answer this important question, Peter Burwash interviewed thousands of managers and workers in the world's best companies. The Key contains the revealing and inspiring results of his research in two sections The 12 Universal Principles of Great Service Companies and The 25 Universal Qualities fo Great Leaders. The Key shows clearly and simply how to achieve outstanding service and effective leadership in both your professional and personal life. The levels of great leadership and outstanding service are what make or break a company. This book gives both company owners and employees a roadmap to the top. Peter Burwash, CEO and founder of one of the best managed companies in America, is more than qualified to give advice on leadership and customer service.

Contrary to the prevailing notion that people are an organization's greatest asset, leadership expert Antony Bell draws together compelling evidence to argue that it is leaders that take companies from good to great. Bell goes right into the heart of what defines this greatness: knowledge, skills, and talents combined with the inner qualities that drive noble action.

Successful leaders don't rest on the laurels. Leadership must be a living process, and life means growth. "Great Leaders Grow" shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives.

"I am a compulsive reader of success, inspirational, and motivational books. They don't get any better than this one!" Pat Williams, senior vice president, Orlando Magic Your character—who you are—determines the leadership influence you have with others. In 9 Keys to Successful Leadership, James Merritt, a respected voice on leadership, identifies nine essential traits that make leaders less stressed, easier to follow, and more influential. Among the leadership qualities Merritt identifies are making sure someone sees, hears, or feels love from you each day letting God's joy shine through your life being kind to someone daily by word or deed taking every opportunity to be faithful and dependable treating others as more important than yourself 9 Keys to Successful Leadership points the way for you to become the kind of leader who makes a life-changing difference for others, perhaps even an eternal difference.

What makes a great leader? Personality? A response to the demands of time and circumstance? Where is leadership located in modern organizations? Has it a place in the management of corporate enterprise? What contributes to a leaders control? These and many other questions are explores in the theoretical background of this work. An examination of twentieth century theories about the sources of personal powers, the social forces that enabled it, the psychological roots of leader relationships, the ingredients of leader style and quality, and the conduct identified as a leader behaviors is directed at identifying the measurable elements of this social phenomenon. Three chapters document experimental attempts to analyse leader performance, recognizing form, style, and quality in quantifiable detail. The use of descriptive questionnaires as means of labeling leader performance and quantifying its characteristics provides definitive insights into the nature of this social phenomenon. Finally a unique system for leader appraisal, the Leader Appraisal Questionnaire (LAQ), based upon sound theoretical principles and twenty years of experimental research with the questionnaire methodology, is detailed. This novel system, adaptable to all kinds of organizations and enterprises, provides a unique tool for leadership evaluation and development. Given that leadership is a primary consideration in all kinds o organizational pursuits, this book is a must for every major institutional ans corporate executive office, every government administration, institutions of higher learning and research, and any person who wishes to undertake and make success of a group enterprise.

The authors of Great Leaders Grow use a fable to lay out what is the secret to great leadership in this internationally bestselling guide. It’s a question that everyone in a position of authority—whether in a multinational corporation or a local volunteer group—wonders sooner or later. Here Ken Blanchard, whose books on leadership have sold over twenty million copies, and Mark Miller, who worked his way up from line worker to vice president of Chick-Fil-A, one of the largest fast-food restaurant chains in the country, uncover the secret that great leaders already know and detail what you need to do to truly inspire and motivate others. The authors get at the heart of what makes a leader successful using a classic business fable. Newly promoted but struggling young executive Debbie Brewster asks her mentor, “What is the secret of great leaders?” His reply—“great leaders serve”—flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way, Debbie learns: • Why great leaders seem preoccupied with the future • How people on the team ultimately determine your success or failure • What three arenas require continuous improvement • Why true success in leadership has two essential components • How to knowingly strengthen—or unwittingly destroy—leadership credibility This new edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. “You don’t have to be older to be a great leader. The Secret shows how to lay the foundation for powerful servant leadership early in your career to maximize your impact.” —Claire Diaz-Ortiz, Head of Corporate Innovation and Philanthropy at Twitter, Inc. and author of Twitter for Good and Hope Runs “When you learn The Secret, don't keep it to yourself. Share it and use it with your people. It will make a difference in their lives and their performance.” —Donald G. Soderquist, former Vice Chairman, Wal-Mart, and founder of the Soderquist Center for Leadership and Ethics, John Brown University “If you know The Secret, both relationships and results will prosper. It's a perfect move in your life from success to significance.” —Bob Buford, author of Halftime