The Essential Handbook for Effective Human Service Professionals is written by the same author that brought you The Essential Handbook for Human Service Leaders, which is a national best-selling book used by thousands of human service managers and organizations across the country. Tim Nolan is a nationally recognized leadership expert in the human services. The Essential Handbook for Effective Human Service Professionals is comprised of 21 vital competencies that any direct service worker (i.e. case manager, family services worker, child protective investigator, juvenile probation officer, etc.) needs to excel in their respective position. Further, this book helps to fulfill a critical need in the field due to the lack of support and training available for human service professionals. Each chapter of The Essential Handbook for Effective Human Service Professionals is written in a concise manner that provides a wealth of information and proven strategies designed to provide immediate impact for workers and organizations looking to maximize staff performance, retention, commitment and high quality client care. This is a must-have resource. Visit www.HumanServicesLeadership.org for free newsletters, book reviews, feedback from prior trainings and upcoming trainings in your area. Tim is also available for agency-specific trainings and consultation.

The Essential Handbook for Highly Effective Human Service Professionals is written to help frontline workers excel. Each chapter is short, easy to read, and carefully crafted to help the reader stand out in a variety of areas. The main themes include: - Taking initiative. - Being proactive. - Exceptional client care. - Working with a high sense of urgency. - Having high standards. - Demonstrating superior professional skills. - Practicing self-care. - Contributing to a positive culture. - Having a positive approach and outlook. - Building superior professional credibility. - Displaying leadership. Tim Nolan has worked with over 9,000 human service professionals across the country including dozens of human service organizations to create high performance employees and cultures. Visit www.HumanServicesLeadership.org for more information or contact Tim at [email protected].

The Essential Handbook for Human Service Leaders is a first of its kind manual for supervisors and managers at all levels. The book focuses on tried and tested methods to help supervisors increase managerial credibility, both internally and externally. The Essential Handbook for Human Service Leaders is a must have for supervisors at all levels. "What makes The Essential Handbook for Human Service Leaders unique is that it covers the elements of supervising and is specifically applied to human services. Thanks for tackling this as this is an area I have long seen as something we still are missing the mark on." Eva Horner, COO Heartland for Children "The Essential Handbook for Human Service Leaders is packed with practical information and ideas designed to improve performance and outcomes in human service organizations. The book is an important addition to the field and should be recommended reading for new and experienced leaders." Robert Barker, MSW Retired Human Services Executive "You have put together a comprehensive overview of critical issues for human service leaders that is brief, clear, and to the point." Dave Bundy, President and CEO of Children's Home Society of Florida The authors are available for leadership trainings on a variety of topics and can be reached via email at: [email protected] www.HumanServicesLeadership.org

The Essential Handbook for Highly Effective Human Service Managers has been used by thousands of management staff in behavioral health, child welfare, and related human service management staff to enhance the performance and retention of workers while standing out as highly effective leaders.

The Essential Handbook for Highly Effective Human Service Managers, 2nd Edition is based on current research and Tim Nolan's experience with over 10,000 managers across the country. Chapters are easy to read and packed with practical approaches to maximize employee commitment, performance, and retention.

Used by thousands of management staff throughout the human services field. This easy-to-read book is packed with many ideas which can be immediately implemented to elevate your leadership skills as well as improve employee commitment, performance, and retention.

Nearly 40 distinct areas are covered that contribute to a highly engaging organizational culture, which has been linked to employee commitment, engagement, performance, and retention. Tim Nolan draws upon his experience working with over 10,000 human service professionals, consulting experience with dozens of human service organizations, and decades of research to create a road map for to create and maintain highly effective human service organizations.