The complete hands-on, how-to guide to engineering an outstanding customer experience! Beyond Disney and Harley-Davidson - Practical, start-to-finish techniques to be used right now, whatever is sold. Leverages the latest neuroscience to help readers assess, audit, design, implement and steward any customer experience. By Lou Carbone, CEO of Experience Engineering, Inc., the world's #1 customer experience consultancy.

Let's face it- most students don't take calculus because they find it intellectually stimulating. It's not . . . at least for those who come up on the wrong side of the bell curve! There they are, minding their own business, working toward some non-science related degree, when . . . BLAM! They get next semester's course schedule in the mail, and first on the list is the mother of all loathed college courses . . . CALCULUS! Not to fear-The Complete Idiot's Guide to Calculus, Second Edition, like its predecessor, is a curriculum-based companion book created with this audience in mind. This new edition continues the tradition of taking the sting out of calculus by adding more explanatory graphs and illustrations and doubling the number of practice problems! By the time readers are finished, they will have a solid understanding (maybe even a newfound appreciation) for this useful form of math. And with any luck, they may even be able to make sense of their textbooks and teachers.

Algebra word problems-- three words that many students dread. Take the fear out of word problems, as you learn to unravel each type of problems and get tips for breaking them down into workable portions.

Geometry is hard. This book makes it easier. You do the math. This is the fourth title in the series designed to help high school and college students through a course they'd rather not be taking. A non-intimidating, easy- to-understand companion to their textbook, this book takes students through the standard curriculum of topics, including proofs, polygons, coordinates, topology, and much more.

Presents information on the fundamentals of pre-algebra in a concise, easy-to-follow manner and includes practice exercises throughout the book.

Presents an introduction to understanding Calculus, providing information on its origins, a refresher on basic algebra, a review of trigonometry, logarithms, matrix operations, and other topics.

- Provides preparation for all five nursing entrance exams. - Includes sample questions in each chapter, and two full-fledged practice exams.