Speaking is the #1 fear among North American adults. Twenty percent of all business communication is designed to clear up the confusion that the last piece of business communication created. Allan is passionate about solving these serious business problems with clear, short, effective communication. As a consultant to international diplomats in world capitals, Allan learned the value of five minute meetings, one sentence directions and one page briefing notes. In his work with the military, he learned how clear communication protects lives and unclear messages can result in death. With chapters on witness preparation, sales, negotiation, media, public speaking and internal presentations, this is a comprehensive guide for anyone who must direct others or ask for help in writing or verbally—and that's everybody.

Why are we in a leadership crisis? Up to 85% of mergers and acquisitions destroy value, executives are in jail, economies are shaky and politics isn't providing answers. This new book provides answers. Based on my doctoral research and work with leaders on 5 continents for 25 years, I also draw on my experiences teaching and learning in a Karate Dojo. You will find out why leaders fail and what can be done about it—a blend of Eastern and Western approaches.

With more than 100 check lists, diagrams, charts, tables, forms and pre-written documents, this is the comprehensive guide to a crisis plan that you need. Conversational prose makes complex concepts in risk and crisis management easily accessible. Case studies and anecdotes from real-life incidents remind readers of the dos and don'ts of crisis management. When you hear the expression, "He wrote the book on crisis management"-this is the book. This book had its origins in the Exxon Valdez oil spill. Dr. Bonner had trained responders who went to Alaska and was then commissioned to design and execute major oil spills for the oil industry and coast guard on both coast of North America. Seeing that their crisis plans were not adequate, clients then commissioned new plans from scratch. This plan has been polished, re-written, researched and tested in the diplomatic corps, with the military, trade officials, hospitals, police forces, off-shore drilling companies, mining companies and many other high need clients on five continents over 15 years.

Launched in honour of President Obama's inaugural, this book was written during the most remarkable political season in American history. The author visited all major presidential campaign offices in New York and New Hampshire, attended the presidential debates and was a commentator for PBS and National Public Radio. Allan also attended the historic Democratic convention and toured most presidential libraries.

Barter with the author on the Great Wall of China, do a business deal over lunch in the Eagle's Nest in the Hong Kong Hilton and mediate among millionaire developers in the office of the longest-serving mayor in the world. Join the author in his recounting of cases he's handled over the past twenty years including same-sex sexual harassment, oil spill simulations after the Exxon Valdez spill and on the green line with peacekeepers in Cyprus. These entertaining case studies are recounted using proven and ethical techniques. Some cases are funny; others involve life and death. All contain valuable lessons. Academics will benefit from the appendices which contain a glossary of terms and guidance for ethnographers. A 19 page bibliography and more than 140 endnotes will guide readers to further study.

Now in a new edition, Interplay: The Process of Interpersonal Communication provides a comprehensive and engaging introduction to communication in interpersonal relationships. Based on an extensive body of scholarship, interplay cites more than 1,000 sources--30% of which are new to the ninth edition--and provides a variety of thought-provoking photos, sidebars, and cartoons that illustrate key points in the text and connect them to everyday life and popular culture. The ninth edition is updated and revised throughout to help make material more clear and useful to students. It provides new information on how people manage their identities on the Internet, how people interpret language in everyday situations, reasons for defensiveness, the role of physical appearance in relational communication, and how technology and gender affect different types of interaction. In addition, the text expands coverage of emotional expression, and extends its balance treatment of gender influences, self-disclosure, and methods of managing privacy in personal relationships. FEATURES OF THE NINTH EDITION .New-Part IV: Contexts of Interpersonal Communication focuses on some of the most important circumstances that surround human interaction. Dedicated chapters focus on culture (Chapter 12), and work and family (all-new Chapter 13). Each chapter provides context-specific guidelines for communicating effectively. .New-Self-Assessment Instruments in each chapter allow students to analyze their current communication behavior and its consequences. The behaviors discussed include listening styles, expressing emotions, self-disclosure, and ways to handle aggression. .Updated-Film Clips at the end of each chapter profile recent feature films-including About a Boy (intimacy and self-disclosure), Ghost World (defensiveness), and Life as a House (the role of touch in relationships)-that illustrate communication concepts from the text. .Updated-Focus on Research sidebars highlight scholarship that students will find interesting and useful. New profiles address a diverse array of topics, such as the many interpretations of "flaming" in e-mail messages and expressions of intimacy between fathers and sons. .Updated-The Interplay website: www.oup.com/us/highered/interplay features a wealth of resources on theories, concepts, and skills addressed in the text. The website includes a section titled "Now Playing" that contains reviews of recent films that illustrate communication concepts covered in the text. Other ancillaries include an updated and expanded instructor's manual and a computerized test bank. Interplay: The Process of Interpersonal Communication, 9/e is ideal for freshman and sophomore courses in communication, speech communication, and interpersonal communication."