This book studies governance capacity and governance legitimacy for societal security and crisis management. It highlights the importance of building organizational capacity by focusing on the coordination of public resources and underscores the relevance of legitimacy by emphasizing the importance of public perceptions, attitudes, and trust vis-à-vis government arrangements for crisis management. The authors explore several cases and identify relevant dimensions concerning performance, capacity and legitimacy across different countries. It is an ideal volume for audiences interested in public administration, public policy, crisis management and security studies.

This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major terrorist attacks, larger scale public disorder, large-scale movement of people across borders, and natural disasters. The book is based on the results and knowledge gained during the European Commission ATHENA project which has been addressing critical issues in contemporary crisis management and social media and smart mobile communications. This book is authored by a mix of global contributors from across the landscape of academia, emergency response and experts in government policy and private industry. This title explores and explains that during a modern crisis, the public self-organizes into voluntary groups, adapt quickly to changing circumstances, emerge as leaders and experts and perform life-saving actions; and that they are increasingly reliant upon the use of new communications media to do it.

Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for many companies in anticipating, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100,000 signatures appeared on a Twitter petition, and soon Verizon was in the middle of a huge public relations crisis. Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media. Each chapter includes a description of a crisis, the timeliness of a good response, the effectiveness of this response, and an assessment of what works and what doesn’t. Some examples of social media crises include Apple Computer, Netflix, JetBlue, Bank of America, Fed Ex, and public figures such as Anthony Weiner, Ashton Kutcher, and Jon Bon Jovi.

This book has two aims. First, it shows how risk, crisis and security, may be linked in an organisational context. Second, it reviews the role of simulation and gaming in responding to these phenomena. Issues of risk management are implicit in every debate about how social services such as health, transport and public safety are to be managed, and how corporate activity is to be regulated. This book informs that debate by considering the relationships between risk and security. Includes case studies such as the Kings Cross underground disaster, September 11, Hong Kong race track fire, and Arthur Anderson and the London ambulance computer failure.

This title was first published in 2001. Aiming to open up a new perspective on the study of threats and risks, this text combines insights from the thematically linked but academically disassociated fields of security studies, risk studies and crisis management studies. It provides case studies of key agents, arenas and issues involved in the politics of threats. In addition to the traditional unit of analysis - national governments - this book takes into account non-governmental agents, including public opinion, the media and business.

Developing common or complementary approaches to what Europeans call societal security and what Americans call homeland security is a major priority for the transatlantic community in 21st century. Five European country case studies are offered here, along with implications for the United States.

This book compares and contrasts publicly espoused security concepts in the Nordic region, and explores the notion of societal security. Outside observers often assume that Nordic countries take similar approaches to the security and safety of their citizens. This book challenges that assumption and traces the evolution of ‘societal security’, and its broadly equivalent concepts, in Sweden, Norway, Denmark and Finland. The notion of societal security is deconstructed and analysed in terms of its different meanings and implications for each country, through both country- and issue-focused studies. Each chapter traces the evolution of key security concepts and related practices, allowing for a comparison of similarities and differences between these four countries. Using discourses and practices as evidence, this is the first book to explore how different Nordic nations have conceptualised domestic security over time. The findings will be valuable to scholars from across the geographical and theoretical spectrum, while highlighting how Nordic security discourses and practices may deviate from traditional assumptions about Nordic values. This book will be of much interest to students of security studies, Nordic politics and International Relations. The Open Access version of this book, available at https://www.routledge.com/Nordic-Societal-Security-Convergence-and-Divergence/Larsson-Rhinard/p/book/9780367492922, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.