"From the star of Bravo's Southern Charm, a book of autobiographical essays offering tongue-in-cheek advice on modern love, friendship, style, and more"--

Reliability, devotion and faithfulness: endearing qualities shared between people and their canine companions. Shep is the true story of a dog that became an inspiration to people around the world. Following the death of his owner in 1936, Shep watched as his body was placed on a train and shipped east. For more than five years, through rain and snow, Shep met every incoming train with hopes that he would see the man who had cared for him. Even today, people visit Fort Benton, Montana, to stand at the grave of a dog whose actions remind us of the true meaning of loyalty and heart.Sneed B. Collard III is the author of more than 45 books for young people including The Prairie Builders, The Forest in the Clouds, Butterfly Count and B is for Big Sky Country: A Montana Alphabet. Sneed lives in Missoula, Montana. Joanna Yardley has illustrated a number of award-winning children's books. This is her third book with Sleeping Bear Press. She is the illustrator of B is for Big Sky Country: A Montana Alphabet and P is for Peace Garden: A North Dakota Alphabet. Jo lives in Missoula, Montana along with her husband and son.

In the course of his storied career as a manager, agent, and producer, Shep Gordon has worked with—and befriended—some of the biggest names in the entertainment industry, from Alice Cooper to Bette Davis, Raquel Welch to Groucho Marx, Blondie to Jimi Hendrix, Sylvester Stallone to Salvador Dalí, Luther Vandross to Teddy Pendergrass. He is also credited with inventing the “celebrity chef,” and has worked with Nobu Matsuhisa, Emeril Lagasse, Wolfgang Puck, Roger Vergé, and many others. In this wonderfully engaging memoir, the captivating entertainment legend recalls his life, from his humble beginnings as a shy, unambitious kid growing up on Long Island to his unexpected rise as one of the most influential and respected personalities in show business, revered for his kindness, charisma—and fondness for a good time. Gordon shares riotous anecdotes and outrageous accounts of his freewheeling, globe-trotting experiences with some of the biggest celebrities of the past five decades, including his first meeting with Janis Joplin in 1968, when the raspy singer punched him in the face. Told with incomparable humor and heart, They Call Me Supermensch is a sincere, hilarious, behind-the-scenes look at the worlds of music and entertainment from a consummate Hollywood insider.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Sheperd Paine's legacy continues in his final book which features some of the best armor modelers in the world. The book covers all aspects of armor building including doing research, basic kit assembly, painting and decaling, weathering, creating battle damage, adding equipment, and posing and painting figures, as well as diorama planning. Modelers of all skill levels will find tips and techniques to use on their latest builds.