When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success. Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!

A forceful and landmark defence of individual rights, Taking Rights Seriously is one of the most important political philosophical works of the last 50 years.

"What if human rights were used to oppress or even harm the very populations they were intended to protect? In The HUman Right to Dominate, Nicola Perugini and Neve Gordon challenge readers to reconsider everything that they think they know about human rights, arguing against the popular assumption that increased human rights lead to a greater degree of freedom. The book explores the subjective and politicized nature of human rights in the context of the Israel/Palestine conflict, demonstrating instances in which human rights can be used as a tool for oppression and illustrating the ways that human rights can be interpreted to justify colonialism, warfare, and even lethal violence against civilians." --Back cover.