This book presents sensemaking strategies to support security planning and design. Threats to security are becoming complex and multifaceted and increasingly challenging traditional notions of security. The security landscape is characterized as ‘messes’ and ‘wicked problems’ that proliferate in this age of complexity. Designing security solutions in the face of interconnectedness, volatility and uncertainty, we run the risk of providing the right answer to the wrong problem thereby resulting in unintended consequences. Sensemaking is the activity that enables us to turn the ongoing complexity of the world into a “situation that is comprehended explicitly in words and that serves as a springboard into action” (Weick, Sutcliffe, Obstfeld, 2005). It is about creating an emerging picture of our world through data collection, analysis, action, and reflection. The importance of sensemaking to security is that it enables us to plan, design and act when the world as we knew it seems to have shifted. Leveraging the relevant theoretical grounding and thought leadership in sensemaking, key examples are provided, thereby illustrating how sensemaking strategies can support security planning and design. This is a critical analytical and leadership requirement in this age of volatility, uncertainty, complexity and ambiguity that characterizes the security landscape. This book is useful for academics, graduate students in global security, and government and security planning practitioners.

This book presents sensemaking strategies to support security planning and design. Threats to security are becoming complex and multifaceted and increasingly challenging traditional notions of security. The security landscape is characterized as 'messes' and 'wicked problems' that proliferate in this age of complexity. Designing security solutions in the face of interconnectedness, volatility and uncertainty, we run the risk of providing the right answer to the wrong problem thereby resulting in unintended consequences. Sensemaking is the activity that enables us to turn the ongoing complexity of the world into a "situation that is comprehended explicitly in words and that serves as a springboard into action" (Weick, Sutcliffe, Obstfeld, 2005). It is about creating an emerging picture of our world through data collection, analysis, action, and reflection. The importance of sensemaking to security is that it enables us to plan, design and act when the world as we knew it seems to have shifted. Leveraging the relevant theoretical grounding and thought leadership in sensemaking, key examples are provided, thereby illustrating how sensemaking strategies can support security planning and design. This is a critical analytical and leadership requirement in this age of volatility, uncertainty, complexity and ambiguity that characterizes the security landscape. This book is useful for academics, graduate students in global security, and government and security planning practitioners.

Sensemaking in Safety Critical and Complex Situations: Human Factors and Design Human factors-based design that supports the strengths and weaknesses of humans are often missed during the concept and design of complex technical systems. With the focus on digitalization and automation, the human actor is often left out of the loop but needs to step in during safety-critical situations. This book describes how human factors and sensemaking can be used as part of the concept and design of safety critical systems in order to improve safety and resilience. This book discusses the challenges of automation and automated systems when humans are left out of the loop and then need to intervene when the situation calls for it. It covers human control and accepts that humans must handle the unexpected and describes methods to support this. It is based on recent accident analysis involving autonomous systems that move our understanding forward and supports a more modern view on human errors to improve safety in industries such as shipping and marine. The book is for human factors and ergonomists, safety engineers, designers involved in safety critical work and students. Stig Ole Johnsen is a Senior Researcher at SINTEF in Norway. He has a PhD from NTNU in Norway with a focus on resilience in complex socio-technical systems and has a Master’s in Technology Management from MIT/NTNU. He chairs the Human Factors in Control network (HFC) in Norway to strengthen the human factors focus during development and implementation of safety critical technology. His research interests include meaningful human control to support safety and resilience during automation and digitalization. Thomas Porathe has a degree in Information Design from Malardalen University in Sweden. He is currently Professor of Interaction Design at the Norwegian University of Science and Technology in Trondheim, Norway. He specializes in maritime human factors and design of maritime information systems, specifically directed towards control room design, e-navigation and autonomous ships. He has been working with e-Navigation since 2006 in EU projects such as BLAST, EfficienSea, MONALISA, ACCSEAS, SESAME and the unmanned ship project MUNIN. He is active in the International Association of Aids to Navigation and Lighthouse Authorities (IALA).

The teaching of organization theory and the conduct of organizational research have been dominated by a focus on decision-making and the concept of strategic rationality. However, the rational model ignores the inherent complexity and ambiguity of real-world organizations and their environments. In this landmark volume, Karl E Weick highlights how the `sensemaking' process shapes organizational structure and behaviour. The process is seen as the creation of reality as an ongoing accomplishment that takes form when people make retrospective sense of the situations in which they find themselves.

Risk, Reliability and Safety contains papers describing innovations in theory and practice contributed to the scientific programme of the European Safety and Reliability conference (ESREL 2016), held at the University of Strathclyde in Glasgow, Scotland (25—29 September 2016). Authors include scientists, academics, practitioners, regulators and other key individuals with expertise and experience relevant to specific areas. Papers include domain specific applications as well as general modelling methods. Papers cover evaluation of contemporary solutions, exploration of future challenges, and exposition of concepts, methods and processes. Topics include human factors, occupational health and safety, dynamic and systems reliability modelling, maintenance optimisation, uncertainty analysis, resilience assessment, risk and crisis management.

Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop