Providing a comprehensive overview and analysis of the latest research in the growing field of public transport studies, this Handbook looks at the impact of urbanisation and the growth of mega-cities on public transport. Chapters examine the significant challenges facing the field that require new and original solutions, including congestion and environmental relief, and the social equity objectives that justify public transport in cities.

TRB Special Report 213: Research for Public Transit: New Directions reviews transit research programs and recommends improvements. The report calls for an operator-sponsored, problem-solving research program focused on priority topics of common interest to transit providers. The committee urges Congress to allow the agencies to pool their funds to organize and conduct such research. With strong support from the transit industry, Congress subsequently endorsed these recommendations and in 1991 created the Transit Cooperative Research Program.

This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

"This is a staff digest of the progress and status of TCRP Project J-7, "Synthesis of information related to transit problems," for which the Transportation Research Board is the agency conducting the research. Individual studies for the report are managed by Donna L. Vlasak ... with assistance from Jon Williams ..."

This report provides a method to define and measure the costs of personal immobility at a local level and contains a compendium of public transportation practices that address immobility, help reduce costs, and possibly provide economic benefits to both the riders and the larger community. The focus is on practices that assist people who need transportation to health care or who are transitioning from welfare to work. This report should be of interest to planners, decision makers, and social service and transportation providers. It should also serve as a resource to assist decision makers and transportation service providers in using their services more effectively to address the issue of personal immobility.

This report will be of interest to individuals and organizations seeking fundamental change and innovation in public transportation. This report is the first step in examining how new paradigms might be introduced into local public transportation. It summarizes the key forces and factors that appear to necessitate a paradigm shift--a reinvention of the organizations that now have or share responsibility for local public transportation services.

The Moving City is a rich and intimate account of urban transformation told through the story of Delhi's Metro, a massive infrastructure project that is reshaping the city's social and urban landscapes. Ethnographic vignettes introduce the feel and form of the Metro and let readers experience the city, scene by scene, stop by stop, as if they, too, have come along for the ride. Laying bare the radical possibilities and concretized inequalities of the Metro, and how people live with and through its built environment, this is a story of women and men on the move, the nature of Indian aspiration, and what it takes morally and materially to sustain urban life. Through exquisite prose, Rashmi Sadana transports the reader to a city shaped by both its Metro and those who depend on it, revealing a perspective on Delhi unlike any other.