From the Internet’s favorite dermatologist, and the star of TLC's Dr. Pimple Popper, an entertaining, comprehensive, illustrated skin care guide from the social media phenomenon and board-certified Dermatologist, Dr. Sandra Lee. Dr. Sandra Lee’s fame exploded when she began posting videos of her popping zits, cysts, and blackheads on her social media channels. Now, the board-certified dermatologist shares her warmth, wit, and passion for healthy skin in this practical guide. An informative and entertaining look at the world of the internet’s favorite dermatologist, Put Your Best Face Forward offers essential information on skin care, whether you’re hitting adolescence or the middle years—including acne treatments, anti-aging advice, step-by-step tutorials, quizzes, prevention, and tips. Everyone needs a good routine, no matter if you’re genetically blessed with a flawless complexion or have serious facial problems. Through education and empowerment, Dr. Lee helps you understand the what and the why of skincare and sends you on a path to clearer, beautiful skin. Covering a host of skin issues, filled with invaluable information and enlightening photos, Put Your Best Face Forward shows you how to look good every day, no matter your age.

Make your own fresh, organic, and effective spa, skincare, hair-maintenance, and cosmetics recipes at home. Stephanie Gerber, founder and editor of Hello Glow, believes the journey to well-being can (and should!) be simple and beautiful, natural, and stylish. This is why her site, HelloGlow.co, is the trusted destination for organic wellness, nutrition, and skincare ideas. From masks of all flavors for all skin types, to soothing bath oils and invigorating scrubs, and from treats for your tresses to beauty-boosting DIY cosmetics, Hello Glow has you covered. Start your journey to a healthier life and look with this all-inclusive guide to natural beauty. Featuring a collection of favorite recipes, Hello Glow readers will discover: For the Face—more than 50 recipes to put your best face forward Brightening Geranium Moisturizer Cranberry Lip Gloss+Cheek Stain Balancing Rosemary-Thyme Toner For the Body—an indulgent collection of soaps, perfumes, bath mixes, and more Revitalizing Herbal Detox Body Wrap Cellulite-Smoothing Kiwi Scrub Zinc-Coconut Sunscreen For the Hair—have a good hair day with these shampoos, masks, scalp scrubs, and sprays Ginger Hot-Oil Treatment Rose-Water Anti-Frizz Spray Nourishing Peach Scalp Scrub MORE THAN 100 DIY RECIPES: Find head-to-toe care solutions containing natural, easy-to-find ingredients HELPFUL STARTER SECTION: Get a comprehensive primer in basic skincare and organic ingredients to stock up on BONUS CONTENT: Includes favorite DIY recipes for facials and aromatherapy found in Stephanie’s newest books: Hello Gorgeous and Essential Glow

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Internationally recognized makeup artist and trailblazing entrepreneur Trish McEvoy reveals her revolutionary, proven system that teaches women everywhere at any age to achieve total beauty security and confidence in this inspirational full-color playbook that is part empowering manifesto, part comprehensive how-to guide. Thousands of women, both celebrities and private clients alike, have turned to Trish McEvoy’s proprietary system for applying makeup, and looking—and feeling—transformed. Now, millions of women will have the opportunity to access her secret method in one complete, gorgeous book that goes beyond the basic step-by-step makeup lessons. Trish understands the power of beauty security. A woman with a positive self-image, can-do attitude, and sense of grace and calm will get what she wants out of life, and then some. But it’s not so easy to cultivate these qualities. Trish has a simple, 4-part solution. And it surprisingly starts with leveraging just a few minutes a day in a unique way. Even the most time-starved woman can do this, with lasting results. Compiling all of her best wisdom, Trish begins with a passionate and persuasive argument that makes clear the importance of self-care, then offers specific strategies to transform yourself from the outside in. Infused with Trish’s trademark charisma, this motivational, must-have resource is filled with highly practical takeaways and tutorials that will equip you with the tools to face life at your most beautiful and self-assured. The Makeup of a Confident Woman includes over 200 full-color illustrations.

Have you ever thought why every workout you have ever done stopped at the neck? Or wondered why traditional yoga calms the mind, tones the body but forgets the face? Are you looking for a natural way to look and feel younger and healthier? Danielle Collins, TV's Face Yoga Expert, believes we should all have the opportunity to look and feel the very best we can for our age and to care for our face, body and mind using natural and holistic techniques. Her method requires just 5 minutes a day and could not be easier to get started. Integrating practical facial exercises with inspirational lifestyle tips, including diet and skincare, Danielle Collins' Face Yoga is a revolutionary new programme to help you achieve healthier, firmer, glowing skin..

Offers step-by-step directions on how to achieve a wide range of effects, for both everyday and special occasions, through the use of makeup.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together