The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on business process management, understands this important, often-overlooked connection, and he has powerful solutions for improving the workers' side of the equation. Not My Circus, Not My Monkeys shines a light on the in-house issues that negatively affect a company's efficiency and profits. Gibbs provides essential strategies for granting employees the systems, authority, and considerations they need to best perform the work they do. His "7 Pillars of Employee Experience" help executives and business owners focus on internal repairs that will enhance employee/customer interactions, from granting workers authorization for action to establishing a platform that integrates the perspectives of everyone, no matter where they are on the corporate ladder. Investing in your workforce is a must. Businesses that treat their workers with apathy are doomed to disappoint their customers. The tools and practical methods provided in Not My Circus, Not My Monkeys will increase employee engagement and effectiveness and strengthen the key component of a transformative customer experience.

A strategy-filled handbook to understand, manage, and conquer your depression, modeled after its best-selling counterpart on anxiety. Why is depression one of the most pervasive of all mental health complaints? What makes the lethargy, mental rumination, loss of concentration, unassuageable negativity, and feelings of inadequacy so stubbornly resistant to treatment and so hard to shake off? What can you do to alleviate your symptoms and move in the direction of full recovery? In order to answer these questions, Margaret Wehrenberg explains, you must first understand your brain. Drawing on cutting-edge neuroscience research presented in a reader-friendly way, Wehrenberg skillfully describes what happens in the brain of a depression sufferer and what specific techniques can be used to alter brain activity and control its range of disabling symptoms. Containing practical, take-charge tips from a seasoned clinician, this book presents the ten most effective strategies for moving from lethargy into action, taking charge of your brain, and breaking free from depression to find hope and happiness.

From the New York Times bestselling author of Lost in Translation and Eating the Sun, a charming illustrated collection of more than fifty expressions from around the globe that explores the nuances of language From the hilarious and romantic to the philosophical and literal, the idioms, proverbs, and adages in this illustrated collection address the nuances of language in the form of sayings from around the world. From the French idiom “to pedal in the sauerkraut” (meaning, “to spin your wheels”), to the Japanese idiom “even monkeys fall from trees” (meaning, “even experts can be wrong”), The Illustrated Book of Sayings reveals the remarkable diversity, humor, and poignancy of the world’s languages and cultures.

When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people's monkeys, and let them solve their own problems.

The late author, one of the first women to enter the field of management consulting, experienced what she described as "nibbles"--little bites that life takes out of a person's self confidence. She offers a process for dealing with the world that moves the reader toward personal power and growth arising out of the unique values and strengths of each person.

This minimalist and classic notebook - Journal is a wonderful multi-purpose journal for sketching, jotting down thoughts, and writing notes. The notebook is made with flexible matte laminated paperback cover. Therefore, the notebook is durable to withstand any adventure. Check out the specifications for more information. If you would like to see a sample of the notebook, click on the "Look Inside" feature.