Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!

A celebration of craftsmanship, teamwork, and the relationship between contractor and client. "An enriching and poetic tribute to manual labour."—Karl Ove Knausgaard Making Things Right is the simple yet captivating story of a loft renovation, from the moment master carpenter and contractor Ole Thorstensen submits an estimate for the job to when the space is ready for occupation. As the project unfolds, we see the construction through Ole’s eyes: the meticulous detail, the pesky splinters, the problem solving, patience, and teamwork required for its completion. Yet Ole’s narrative encompasses more than just the fine mechanics of his craft. His labor and passion drive him toward deeper reflections on the nature of work, the academy versus the trades, identity, and life itself. Rich with descriptions of carpentry and process, Making Things Right is a warm and humorous portrayal of a tightknit working community, a story about the blood, sweat, and frustration involved in doing a job well and the joys in seeing a vision take shape.

Chapter 16: Proactive Behavior Training: Theory, Design, and Future Directions -- The Sequence of Actions -- Personal Initiative -- Developing the Training Content Along the Facet Model -- Making the Training Work: From Action Principles to Personal Initiative -- Personal Initiative Trainings in Different Contexts of Work -- Evaluation of Personal Initiative Training -- Limitations of Personal Initiative Training -- Recommendations for Research and Practice -- References -- Chapter 17: Voice Framing and Sensemaking: A Construal-Level Perspective on Proactive Voice Effectiveness -- Defining Proactive Voice -- Construal-Level Theory and Voice Effectiveness -- Discussion -- Conclusion -- References -- Chapter 18: The Dark Side of Proactive Behavior: When Being Proactive May Hurt Oneself, Others, or the Organization -- The Dark Side of Proactive Work Behaviors -- The Dark Side of Proactive PE-Fit Behaviors -- The Dark Side of Proactive Strategic Behaviors -- Discussion -- References -- Chapter 19: Teams and Proactivity -- Defining Team Proactivity -- Distinguishing Individual and Team Proactivity -- The Origins of Team Proactivity -- Toward a Model of Team Proactivity: An IMOI Framework -- Implications and Future Research -- Conclusion -- Note -- References -- Chapter 20: New Perspectives and Directions for Understanding Proactivity in Organizations -- Core Themes and Idiosyncracies in Proactivity Research -- Practical Implications of Proactivity Research -- The Future of Proactivity Research -- Concluding Remarks on the Future of Proactivity -- References -- Index.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

The science of complexity has revolutionized our understanding of everything from the brain to the economy to the weather. This book shows how it can change the way we approach our most persistent social problems. It introduces key concepts like emergence, self-organization and networks, and uses them to propose novel solutions to problems that affect us all. Suitable for anyone struggling to cope with complex challenges. Written by Yaneer Bar-Yam the leading expert in the use of complexity science in solving real world problems in healthcare, education, military, engineering, ethnic violence and terrorism.

Power skills are something every manager must have. Power means more than formal authority - it is the art of building alliances, networks, influence and control. Power will enable you to achieve all your goals: it will guarantee your success. Power: The Art of Making Things Happen is the first book to show you how. Free from theory, Power focuses on the practical skills any manager can learn and use to their advantage. Divided into six accessible areas, you'll find everything you need to take command of the most important skill around.