Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Anatole is a most honorable mouse. When he realizes that humans are upset by mice sampling their leftovers, he is shocked! He must provide for his beloved family--but he is determined to find a way to earn his supper. And so he heads for the tasting room at the Duvall Cheese Factory. On each cheese, he leaves a small note--"good," "not so good," "needs orange peel"--and signs his name. When workers at the Duvall factory find his notes in the morning, they are perplexed--but they realize that this mysterious Anatole has an exceptional palate and take his advice. Soon Duvall is making the best cheese in all of Paris! They would like to give Anatole a reward--if only they could find him...

In Employee Engagement: Lessons from the Mouse House! Blank includes real-life stories, provides examples, and illustrates how the famous resort keeps over 50,000 cast members dedicated to their work. Readers will find many valuable tips, tricks, and techniques scattered throughout the following chapters:* Engage Them with Employee Development* Engage Them via Team Building* Engage Them through Motivation* Engage Them by Enhancing YOUR Leadership Skills* Engage Them by Amplifying YOUR Recognition Methods* Engage Them by Partnering and Building RelationshipsThe author hopes supervisors, managers, and business owners will use this comprehensive guide to create a thriving environment within their own organizations. In the end, it's all about applying just the right amount of Disney magic!

If a hungry little traveler shows up at your house, you might want to give him a cookie. If you give him a cookie, he's going to ask for a glass of milk. He'll want to look in a mirror to make sure he doesn't have a milk mustache, and then he'll ask for a pair of scissors to give himself a trim.... The consequences of giving a cookie to this energetic mouse run the young host ragged, but young readers will come away smiling at the antics that tumble like dominoes through the pages of this delightful picture book.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

From the author of the new BIG BOOK OF CHRISTIAN MYSTICISM comes an engaging look at how the principles and practices of Christian mysticism are illustrated in C. S. Lewis's Narnia series. The Lion, The Mouse and The Dawn Treader shows the reader how C. S. Lewis was guided by two "templates" in writing Dawn Treader: first, an ancient Celtic folktale known as the immram, or wondrous sea-voyage, in which great saints like Brendan the Navigator sought to reach paradise itself. But on another level, Lewis also built his adventure story around the traditional stages of the Christian life: from initial resistance to God's grace, to discovering how sin enslaves us and "turns us into dragons," to experiencing both the relief found in Christ and the cleansing waters of baptism. From this period of purgation the story turns to the illuminating adventures of resisting further temptation, to exploring silence (and learning how to deal with distractions, or "Dufflepuds"), to a final terrifying journey to the "Island of Darkness" (the dark night of the soul). The final stage of union begins with a Eucharistic feast at Aslan's Table where an ancient star and his lovely daughter sing joyfully every morning. As the Dawn Treader sails beyond where the stars sing, the travelers find a world of wonders, characterized by light, and clarity, and finally the encounter with Aslan — Christ — himself. This book will delight fans of C. S. Lewis with new insights into one of his classic stories, and will also help the more casual reader (and movie-goer) to understand the rich meaning behind this charming children's adventure. The Lion, The Mouse and The Dawn Treader is an amazing, thoroughly inspiring adventure. The Narnia stories are not just for children, but if you want help to assist children (or anyone) to understand their depth, read this book! You can touch the whole journey of the Christian search for God - and likely be spurred toward renewal in your own life - by getting on this Narnian ship. - Trina Paulus, author of Hope for the Flowers Product Reviews for The Lion, The Mouse, and The Dawn Treader: Spiritual Lessons from C.S. Lewis's Narnia

Mouse is very careless as he runs home for supper. He must use his manners and say sorry as he makes his way home.