The moment to lead is now. As remote work becomes a necessity, millennials enter the workforce, and the gig economy grows stronger, the old authoritarian leadership styles of the past aren't just dated-they're a hindrance. In our new world of disruptive technologies and generational change, employees want to be on a level playing field as their leaders, and they'll accept nothing less. Successful leadership today is all about transparency, parity, collaboration, and genuine connection with clients, customers, and employees. In Leading in Real Time, leadership expert Michelle Ray shows you how to expand and shift your thinking around leadership to become effective in real time, and be ready for the inevitable challenges or disruptions that will come. Packed with case stories, interviews, and examples from Ray's vast and varied experience as a leadership coach and consultant, you'll learn: How to identify and strengthen the four essential skills of a real time leader How to nurture authentic connections with the people you lead Why meaning is new motivation for the changing workforce How to improve and protect your accountability and credibility quotient in a time when voices are rising. Whether you are a tenured leader or just beginning your journey, it's time to adopt a forward-thinking, future-ready leadership approach based on adaptability, authenticity, and purpose. It's time to start Leading in Real Time.

The best leaders, in the biggest moments, know how to read the situation, respond in the most effective way possible, and move forward. You can, too. The hardest part of leadership is mastering the inevitable high-risk, high-stakes challenges you will face. Whether you're making a split-second decision when your business is knocked sideways or you're finding the best strategy to navigate business-critical long-term circumstances, how can you be in peak form in those most crucial moments? Leadership coaching legends David Noble and Carol Kauffman show you how with their innovative new framework—MOVE—which equips you with the tactics you need to slow down high-stakes situations before they speed you up. You'll learn to master the moment, generate response options, and quickly evaluate those options before acting. As you get better and better at using the framework, you'll find you can recognize these moments as they arrive, like a great athlete who can read the field as a play unfolds or a great conductor who anticipates what's needed to deliver a great performance. Noble and Kauffman bring decades of experience coaching thousands of leaders, along with a deep base of research, to show why their unique two-on-one coaching method works and how it's done. The MOVE framework comes to life in these pages through the personal stories of real leaders living through their own crucible moments. Real-Time Leadership is a compelling and demystifying look at how the MOVE framework delivered positive results for them—and how it can for you, too.

"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

Launch effective real-time communications to win in today's always-on world Gone are the days when you could plan out your marketing and public relations programs well in advance and release them on your timetable. "Real time" means news breaks over minutes, not days. It means companies develop (or refine) products or services instantly, based on feedback from customers or events in the marketplace. And it's when businesses see an opportunity and are the first to act on it. In this eye-opening follow-up to The New Rules of Marketing and PR, a BusinessWeek bestseller, David Meerman Scott reveals the proven, practical steps to take your business into the real-time era. Find out how to act and react flexibly as events occur, position your brand in the always-on world of the Web, and avoid embarrassing mistakes and missteps. Real-Time Marketing and PR will also enable you to: Develop a business culture that encourages speed over sloth Read buying signals as people interact with your online information Crowdsource product development, naming, and even marketing materials such as online videos Engage reporters to shape stories as they are being written Command premium prices by delivering products at speed Deploy technology to listen in on millions of online discussions and instantly engage with customers and buyers Scale and media buying power are no longer a decisive advantage. What counts today is speed and agility. While your competitors scramble to adjust, you can seize the initiative, open new channels, and grow your brand. Master Real-Time Marketing and PR today and become the first to act, the first to respond, and the first to win!

National Bestseller “Students talk about Stewart D. Friedman, a management professor at the Wharton School, with a mixture of earnest admiration, gratitude and rock star adoration.” —New York Times In this national bestseller, Stew Friedman gives you the tools you need to achieve “four-way wins”—improved performance in all domains of life: work, home, community, and self. Friedman, celebrated professor and founding director of the Wharton School’s Leadership Program and its Work/Life Integration Project, explains how three simple yet potent principles—be real, be whole, and be innovative—can help you, no matter what your age or what you do for work, become a better leader and have a richer life. In this engaging adaptation of his hands-on Wharton course, he offers step-by-step instruction to help you create positive, sustainable change in your world. This proven, programmatic method teaches you how to produce stronger results at work, find clearer purpose, feel less stressed, strengthen connections with the people who matter most to you, contribute further to important causes, and gain greater support for your vision of your future. If you’re ready to learn to lead in all parts of your life—this is the book for you. For a full array of Total Leadership tips and tools, visit totalleadership.org. Also look for Stew Friedman’s book, Leading the Life You Want, which builds on Total Leadership by profiling well-known leaders—from Bruce Springsteen to Michelle Obama—who exemplify its principles and demonstrate how success in your work is accomplished not at the expense of the rest of your life, but as the result of meaningful attachments to all its parts.

Hackman (social and organizational psychology, Harvard U.) identifies the factors of being a team leader that will enable a team to work together efficiently to achieve organizational goals. He suggests that five conditions are necessary: having a real team, a compelling direction, an enabling team structure, a supportive organizational context, and expert team coaching. He integrates insights from interviews with team leaders with concepts from the social sciences. Annotation copyrighted by Book News, Inc., Portland, OR

Real Time Leadership Development provides research and practices-based guidance and tools for leaders to use to fully leverage experience-based development for their own growth and to build the next generation of leaders in their organization. Teaches you how to identify the key experiences, competencies, and relationships that are critical in the development of current and future leaders. Answers the question "Leadership for the sake of what?" by helping you identify your leadership principles and think about your legacy. Provides guidance on organization-wide metrics such as employee surveys, succession management metrics, and performance development plan audits. Includes "Taking Action" sections that provide tools for developing future talent in individuals, teams, and organizations. Discusses relevant books, articles, and research studies that deepen your understanding of the subject matter.