Knock Your Socks Off Selling
Title | Knock Your Socks Off Selling PDF eBook |
Author | Jeffrey H. Gitomer |
Publisher | Amacom Books |
Total Pages | 224 |
Release | 1999 |
Genre | Business & Economics |
ISBN | 9780814470305 |
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Knock Your Socks Off Prospecting
Title | Knock Your Socks Off Prospecting PDF eBook |
Author | William Miller |
Publisher | AMACOM/American Management Association |
Total Pages | 176 |
Release | 2005 |
Genre | Business & Economics |
ISBN | 0814428711 |
Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Delivering Knock Your Socks Off Service
Title | Delivering Knock Your Socks Off Service PDF eBook |
Author | Ron Zemke |
Publisher | AMACOM Div American Mgmt Assn |
Total Pages | 196 |
Release | 2003 |
Genre | Business & Economics |
ISBN | 9780814407653 |
Outlines the skills and techniques of providing superior customer service.
Managing Knock Your Socks Off Service
Title | Managing Knock Your Socks Off Service PDF eBook |
Author | Chip R. Bell |
Publisher | Amacom |
Total Pages | 0 |
Release | 2013 |
Genre | Customer services |
ISBN | 9780814432044 |
The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Knock Your Socks Off Service Recovery
Title | Knock Your Socks Off Service Recovery PDF eBook |
Author | Ron Zemke |
Publisher | Amacom Books |
Total Pages | 232 |
Release | 2000 |
Genre | Business & Economics |
ISBN | 9780814470848 |
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Tales of Knock Your Socks Off Service
Title | Tales of Knock Your Socks Off Service PDF eBook |
Author | Kristin Anderson |
Publisher | Amacom |
Total Pages | 212 |
Release | 1998 |
Genre | Business & Economics |
ISBN | 9780814479711 |
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
101 Activities for Delivering Knock Your Socks Off Service
Title | 101 Activities for Delivering Knock Your Socks Off Service PDF eBook |
Author | Ann Thomas |
Publisher | Amacom |
Total Pages | 383 |
Release | 2009 |
Genre | Business & Economics |
ISBN | 0814414443 |
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off ServiceĀ® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.