Do You Want to Make Better Use of Your Organizational Resources and Create More Relevant, More Effective Training? The emergence of the knowledge economy has brought new challenges to most organizations. To succeed, organizations have to respond quickly to this continuum of change. Off-the-job training requires a sizeable investment in organizational resources with sometimes questionable outcomes. This book, Implementing On-the-Job Learning, will illustrate how other companies have used and implemented a particular approach to facilitating employee learning in organizations—structured on-the-job learning. Structured on-the-job learning programs have the potential to make better use of your organization’s resources and create training that is more relevant and effective. This casebook should interest anyone involved in human resource development, especially those who make decisions regarding the design and delivery of training programs. The primary audience is practitioners who want to implement on-the-job training programs but have been frustrated in their attempts to find solid, real-life examples. Instructors, students in university and seminar settings, and researchers will also find this book to be a useful reference. Another audience is organization managers who want to make sure that trainers are adequately informed about potential training options. No matter how you plan to use this book, you will find it a valuable tool as you decide how to best meet the training, development, and performance goals of your organization. ASTD is proud to present the 27th book in the IN ACTION Series offering 13 case studies from a variety of organizations. The case study authors are diligently pursuing accountability in their areas of expertise. Through their writing, they share experiences at the forefront of applying leading-edge principles of on-the-job learning.

Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.

Have you considered how outsourcing can help build your organization’s learning capability? Organizations in search of solutions to a variety of organizational problems have turned their attention more and more toward outsourcing. The workplace learning and performance (WLP) function seems to be among the first functions outsourced when organizations look to new ways of better managing and lowering fixed costs. It is possible to improve learning in an organization with fewer WLP professionals on staff and reduced training budgets. Outsourcing can help. Advantages of outsourcing include having ready access to leadership and practical implementation expertise from a wide variety of vendors reducing dramatically the cycle time for developing learning having access to greater objectivity for understanding the learning needs of the business client and for developing learning that will meet these needs reducing fixed costs. Today, successful organizations use outsourcing to build learning capability while also reducing costs. And, they increase their business value by increasing their ability to learn. ASTD is proud to present the 19th book in the IN ACTION series: 12 cases that provide real-life, cutting-edge lessons from professionals and organizations that have put these truths about outsourcing into practice.

What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company's need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition. ASTD is proud to present the 22nd book in the IN ACTION series: 11 cases that provide numerous examples of performance management programs in diverse applications. One basic premise remains constant in all of the applications: People matter most, and, when they adopt a relationship-based leadership style, the workplace becomes successful. Performance management involves all willing participants creating a learning environment together.

This book helps you make sense of the data your school collects, including state student achievement results as well as other qualitative and quantitative data. Easy-to-use templates, tools, and examples are available on the accompanying downloadable resources.