Expanded, updated 2016 edition of the world's #1 guide to gum disease. Written so patients can understand and make choices. Includes: detection, prevention, treatment of gum disease as well as dental implants. Past enthusiasitic reviews have included American Library Association, Booklist, Journals of The American and British Dental Association.

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

Discusses anatomy, therapy, and peridontal maintenance, as well as the history of periodontal disorders and the most frequently asked questions about gum disease and dental implants.

An anthology encompassing hundreds of articles from September 2000 through September 2001 includes "No Jennifer Lopez News Today" and such post-September 11 works as "Hijackers Surprised to Find Selves in Hell."

Who would have known that a young friendship and a passion for winning contests on the radio would turn into a life-long successful career. Perry Stone quickly rose to fame early in his radio broadcasting career, but the life of glamour he pictured was far from the truth of being a popular shock jock. Follow Perry's career and life in the cut-throat radio industry spanning a total of over forty years and meet some of Perry's most memorable fans, opponents, celebrities, and rock and roll stars! You've never seen a behind the scenes look of the disc jockey and radio universe quite like this! About the Author Perry Stone is a graduate of Fairleigh Dickinson University with a BA in communications and over forty years’ experience across the nation in the radio and broadcasting industry. He has a wife and two grown children and is currently the host of a LIVE streamed and listener viewed interactive show every afternoon on Facebook, YouTube, Twitter, and Twitch. He has a unique knowledge of every logo and team uniform change in sports, from Baseball to Football and Hockey. Stone is also featured in a chapter of the 2012 book, There’s Nothing Louder Than Dead Air.